About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

The Customer Solutions team is part of our Sales organization supporting our Growth and Customer Management teams. We are seen as trusted advisors by both external as internal key stakeholders. Our engagement includes having a deep understanding of our product portfolio to deliver market leading solution sales support to enable maximum customer value from both a solution and technical point of view in high-value or complex cases. The team plays a vital part in our continuous growth and overall success.

We are looking for an experienced customer-centric, solution-focused and technical professional to join our expanding international team to fulfil our vision and mission!

Overall responsibility

Our ideal candidate thrives when being challenged and is enthusiastic about working in a fast-paced environment. If you are eager to work in a role with both strategic and operational importance and working with smart people to solve complex problems, then we are looking forward to hearing from you!

As a Customer Solution Architect, you will work closely with both new and existing strategic customers in close collaboration with our Sales and Customer Management teams to ensure that we deliver quality assured solutions both increasing our revenue as well as ensuring a high customer satisfaction. You will be seen as an expert in nShift’s product portfolio and be responsible for solution design and documentation to ensure a high-quality hand over to our Professional Services team, ensuring customer growth and customer satisfaction while signing off on the final delivery.

About you

To be successful in this role, you have previous experience working with enterprise SaaS solutions where you, with your great technical understanding, have successfully delivered solution designs to tailor to the customer’s needs.

You will use your technical and product knowledge to deliver value-added solutions to our existing and new customers ensuring high customer satisfaction and growth revenue.

Your strong communication skills, efficient organisational and time management skills will bring quality assured added value to both external and internal key stakeholders where you will act as the trusted advisor.

If you are motivated and results-driven and enjoy working in a team environment where you will have a great impact of continuously improving our solutions to meet the demands of our growing global customer base, we’d like to meet you.

The area of responsibility includes:

Provide market leading solution sales support to enable maximum customer value
Deliver best in class customer driven product presentations and demos to qualified prospects
Support account owner in RFP process
Support sales with compelling proposals
Capture and visualize customer needs to enable the values that our product range can offer our customers
Validate and design the technical solution for frictionless hand-over to our Professional Services team
Support of sales enablement partners integrators, resellers, etc. from a product and technical perspective
Support Customer Management team for technical liaison with customers to drive growth with existing customer base
Key member of product development identifying needs from both existing and new customers
Stay up-to-date with new products / services and new pricing/payment plans
Drive internal processes with key stakeholders to achieve visibility, ownership, and a quality-assured customer onboarding process
Drive best practices for sales organization
Train and educate the Sales teams on how to effectively demonstrate nShift’s products by understanding the value-based offering and how it can solve our customers’ needs
Travel to client sites together with the account owner if required

Requirements:

Previous experience working within Technology/Logistics B2B/SaaS/eCommerce
Experience of solution sales
Ability to deliver engaging product demonstrations
Ability to lead Strategic customers and stakeholders on how to use our products from a best practice and growth revenue point of view
Experience in designing & delivering technical solutions
Experience with technical integration between systems and in working with requirements toward development teams
Good ability to organize, including prioritizing, planning and controlling objectives
Strong tolerance for and ability to focus and execute in a changing environment, ability to make things happen
Creative mindset & great problem-solving skills
Strong communication and networking skills
Strong written and oral communication skills in English and other additional languages are merit
Pro-active approach with the ability to take ownership & own initiative
Ability to be independent and work collectively within a team
University degree educated or equivalent education are an advantage
Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs
Proven work experience as a Presales consultant, Technical Account Manager, Solution Architect, Solution Engineer or similar role
Experience working with nShift’s product offering is an advantage

Please ensure you upload your CV in English

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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