Overview

We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once were ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end user support hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of IT/Desktop support.

Responsibilities

Experience with Microsoft desktop operating system and Windows application deployment configuration and management.
Windows Client Administration.
Build and install PCs telephone systems wireless networks and peripheral devices (such as printers scanners mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs networks telephone systems and peripherals with routine maintenance.
Identify log and resolve technical problems with software applications or network systems.
Identify potential changes and system improvements to present to technical teams for consideration and implementation.
Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
Where required administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls messages and/or work orders regarding desktop problems.
Basic experience in supporting networks devices and servers in business environment.
Ensure that work is carried out within agreed service levels.
Explain and document technical issues in a clear way to technical teams business stakeholders.
Have proven track record of working with technologies from Microsoft Intune (Autopilot) SCCM VMWare Horizon Intune etc.
Proactive and passionate of EUC with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 10 / Windows 11 support migration & Deployment.
If necessary liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop life cycle management.
Experience and desire to work in a Global delivery environment.
Communication and Analytical skills
Provide technical support to clients on-site resolving hardware software and network issues.
Install configure and maintain computer systems and related equipment.
Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
Train and educate clients on how to use new technologies and software.
Document technical issues and solutions for future reference.
Maintain a positive and professional attitude while interacting with clients.
Stay up to date with the latest technology trends and advancements.

Qualifications

Work Experience: More than 24 months

Sound knowledge of:

Advanced knowledge in Computer Hardware
Advanced knowledge in Common Software applications
Advanced knowledge in Microsoft Operating system
Proficient knowledge in Printer Hardware
Proficient knowledge in configuring and troubleshooting networking wireless and VPN features of end-user devices
Proficient knowledge in Ticketing software
Microsoft Office & Office 365 applications
PCLaptop hardware
PCLaptop peripherals including printers
Mobile devices
Conference room equipment

Awareness of;

Active Directory
Exchange
Apple OS
Network and server hardware and components

IT qualifications may include:

A Certification; Baseline OEM Certifications which include any of the following depending on assignment: Dell Desktop/Laptop HP Desktop/Laptop/Printer Lenovo Desktop/Laptop Lexmark Printer IBM Printer Server
PCLaptop OEM Maintenance Certification
CompTIA A Certification
Microsoft Certified IT Professional (MCITP) certification in desktop area
Microsoft Office Specialist (MOS) certification

Other skills:

Ability to advise and to present to one or more customer staff.
Monitor and control daily service call activity utilization inventory levels and service levels.
Exceptional customer service
Advanced knowledge in Customer Service Aptitude
Resolving technical problems with hardware software and connectivity.
Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
Participate in the configuration and support of internal systems.
Ability to work effectively with Logistics
Adherence to assigned schedule
Adhering to documented policies procedures and processes that are specific to the service.
Clear and concise documentation of all customer interaction within appropriate CRM tool.
Able to function in a team environment
Maintain knowledge levels as industry enhancements occur
Support installation and implementation of connectivity and high-end systems products
Continuous improvement of service delivery.
Ability to juggle time and resources to meet or exceed expectations

Language: English (written and verbal) and Local language.

Onsite IT Support Engineer