Do you want to join the dynamic world of the online entertainment industry? Harlem Next in Haarlem is on the lookout for a full-time Junior Operations Specialist. If you possess strong communication skills and an eye for detail, and if you're ambitious enough to learn and grow within our company, then we want you on our team. "In this role, you are the linchpin, and no two days are the same," says Fabian, our Head of Business.

Meet your colleagues

What you'll do?

As a Junior Operations Specialist you'll play a pivotal role in maintaining the high-quality standards of our online entertainment products across all continents. Working closely with Country Managers who each oversee specific countries, you'll deep dive into operational processes, analyze areas for improvement, and enhance strategies to increase user engagement. You will also continuously monitor user interactions to ensure an optimal user experience. Collaboratively, you and the Country Managers will devise strategic plans to maximize results in each country. "Don't worry if this sounds overwhelming at first—we're here to train and guide you," assures Fabian.

Your responsibilities as our Junior Operations Specialist:

Collaborate with operational partners to achieve optimal results for each country.
Manage user interactions to uphold our quality standards.
Employ problem-solving skills in performing operational, support, and organizational activities.
Plan and execute activities efficiently within assigned countries.
Report on opportunities and challenges.
Analyze performance and implement improvements to enhance user experience and operational efficiency.
Ensure quality assurance and provide user support.
Drive continuous improvement through process optimization and effective communication.
Job requirements for our Junior Operations Specialist:
- At least 1 year of experience in a customer service or support role.
- Basic understanding of chat platforms, affiliate marketing, and technical processes.
- Excellent communication skills for coordinating with operational partners and cross-functional teams.
- Self-motivated with a proactive approach to learning and staying updated with industry developments.
- Commercially oriented with strong analytical abilities.
- Fluent in written and spoken English.
- Proficiency with Google suite is essential.
- Basic knowledge of project management tools like Jira is beneficial.
- Experience with data visualization tools such as Looker, Tableau, or PowerBI is an advantage.
- At least 4 days of in-office presence in Haarlem, reduced to 3 days if living more than 45 km away.
  About Harlem Next
  As part of our team you will continuously develop the online entertainment and advertising industry. HarlemNext is creating high-traffic web applications used by millions of unique users every day across all continents. With the volumes running through our applications we rank among the top users of Google Cloud Services worldwide.
  We offer you a challenging and rewarding work environment with team members holding extensive experience in multiple different technologies, which gives you the opportunity to expand your knowledge on various levels. On top of our current applications, we are also watching the explosive growth of AI closely to ensure we are part of a revolutionary change in the online entertainment landscape.
  At HarlemNext we’re a passionate team, driven by the technology we build and by the people we build it with. Are you ready to revamp the online entertainment and advertising industry together?
  What do we offer you?
  - Salary indication: €2530 - €3073, gross per month, based on experience.
  - An entry level job as a Junior Operations Specialist, with growth opportunities.
  - A challenging and dynamic work environment with fun team outings.
  - Excellent employment conditions, including pension, 8% holiday allowance, annual bonus, travel expenses.
  - Incentive trip, office sports lessons, bicycle plan, healthy snacks, plenty of relaxation options including table tennis, and delicious lunch.
  - The opportunity to work on exciting projects and further develop your skills.
  - An informal company culture with room for personal initiative.
    Apply for the job
    Are you drawn to this role as Junior Operations Specialist? If so, apply now to join our exceptional team at Harlem Next in Haarlem.
    Do you have any questions about the vacancy? Please contact Martine Bunschoten (recruiter) at +31 650747481.

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