Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

As a Deel IT Customer Success Manager you will be responsible for onboarding, growing and the success and satisfaction of Deel IT customers, focused on improving retention and contributing to the overall company revenue targets.

You identify with the following:

Develop and nurture: You love to build and strengthen client relationships with your book of business and do so with the long-term in mind.
Onboard and grow : You will onboard Deel IT customers successfully and will partner for long term growth.
Guide and coach: You provide tailored support, onboarding guidance and training to ensure customers are set up from for success from day one.
Trusted Partner: Become a trusted partner to your accounts and really give a white-glove service, where you truly understand their business needs, present and future.
Advocate for good: You can be the voice of the customer in Deel IT so we best understand how we can improve and deliver excellence throughout, and proactively work as project manager.
Ahead of the curve: You proactively identify opportunities where we can expand and grow our offering within the client.
Owner mindset: You’ll learn Deel's wider product offerings inside and out to ensure that you can support your accounts in their Deel IT journey supported by our Customer Service and Operations teams.

What you need to succeed:

Walked the walk - You have at least 2+ years of experience in customer/client success role and really understand how to solve complex problems.
Expert Insight - Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert.
Creativity and drive - You have a creative approach to problem-solving and embrace the challenge with the tools at your disposal.
Competent communicator - You are an excellent communicator with great written and presentation skills.

Bonus Experience

Previous experience in MDM, End Point security or SaaS for IT teams

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Provided computer equipment tailored to your role
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page .

_Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation._

Customer Success Manager | Deel IT