Role is based in Netherlands - remote.

As an Principal Application Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

What you will do

Progress each issue through to conclusion liaising with colleagues and R&D as appropriate.
Provide operational support to both clients and internal team members in day-to-day activities.
Investigate process and document application defects passed to the Application Support team.
Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
Handle customer escalations taking ownership of complicated issues and always keep customers updated of progress.
To comply with the Companys information and Security Requirements and all Company Business procedures policies and ISO standards.
To investigate document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
To train and mentor less experienced members of the team around product knowledge skills and processes.
Work in a team environment to help and assist colleagues.

Qualifications :

Excellent communication skills and in English and Dutch (mandatory)
A minimum of several years of prior experience working with ERP systems
Common knowledge of Microsoft technologies workplace processes and IT infrastructure
Exceptional Customer facing skills understand and be able to implement the concept of exceptional Customer Service
Exhibits good analytical and problem-solving abilities
Ability to manage your own time to prioritize workload and meet deadlines and assist the other Team members a model/supervisor
Excellent SQL skills
Able to use initiative and work alone and as part of a team
Friendly and professional manner with an enthusiastic positive approach to tasks
Flexibility to adjust to client needs in terms of working hours
Previous experience of working in a Customer Service environment is an advantage
Knowledge and experience with ServiceNow
ITIL knowledge
Finance background or experience

Additional Information :

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. Were a fast-paced high-growth people-centric company delivering enterprise software for a great people experience and offering our own people a host of benefits and development opportunities. Grow with us!

At Unit4 we offer:
a culture built on trust - giving you the freedom and autonomy to be successful;
balance - with our uncapped time off policy remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry;
a commitment to sustainability - with initiatives such as our Act4Good program a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
a safe and inclusive working environment supported by our Employee Resource Groups which are open to all and include Women at Unit4 Pride at Unit4 Mental Health and Access at Unit4 and People of Color at Unit4.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries though well handle it according to local privacy laws and keep your info safe. Questions Feel free to reach out!

Remote Work :

Employment Type :

Full-time

Principal Application Support Consultant (Dutch Speaking)