Portfolio Sales Engineering Manager - Western & Northern Europe

ph3So, what's the role all about? /h3 pWe are seeking a Portfolio Sales Engineering Manager to lead a high‑performing pre‑sales organization with a strong focus on Agentic AI and AI‑powered Customer Experience (CX) solutions across the NICE portfolio. This is a leadership role responsible for shaping how autonomous agents, copilots, and AI‑driven CX workflows are positioned, demonstrated, and delivered to enterprise customers across Western Northern Europe. /p pYou will lead and develop a team of Portfolio Sales Engineers, partner closely with Sales and Product leadership, act as a trusted advisor to customers and effectively articulate the value of NiCE solutions with both business and technical audiences. /p h3How You Will Make an Impact /h3 pThe Portfolio Sales Engineering Manager is a confident storyteller and hands‑on leader with a strong background in solution selling and enterprise software. You will lead by example, eliminate sales obstacles through creative and adaptive approaches, and ensure consistent technical excellence across complex sales opportunities. This role is ideal for someone who enjoys balancing people leadership, portfolio ownership and direct customer engagement, and who has a strong technical foundation with a customer‑first mindset. /p ul liLead and manage with vision and hands‑on expertise across Agentic Experience Autonomation, Workforce Empowerment and CX Engagement Orchestration solutions to deliver exceptional experiences for customers, partners, and prospects. /li liMotivate and coach by example, actively engaging in strategic and high‑value opportunities. /li liLead the technical aspects of the sales process across discovery, solution design, demonstrations, and validation. /li liEnsure customer business challenges are clearly understood and mapped to value‑driven NiCE portfolio solutions. /li liOwn and elevate the technical sales motion for complex, enterprise AI opportunities. /li liAct as an executive‑level storyteller, translating customer business outcomes into compelling AI‑driven solution narratives. /li liCoach and mentor pre‑sales teams to operate confidently at both strategic and technical depth. /li liProvide timely and high‑quality support for RFIs, RFPs, and customer technical inquiries. /li liGuide proof of concepts (POCs) including success criteria, AI evaluation metrics, and value realization. /li liBuild strong relationships with customers, partners, and internal stakeholders. /li liProvide structured feedback to Product and RD based on customer and market insights to influence the product roadmap. /li /ul h3Have you got what it takes? /h3 ul liProven leadership experience in pre‑sales, solution consulting, or technical sales within enterprise software or SaaS. /li liStrong hands‑on experience with Conversational AI, Agent Assist, digital agents, or AI‑driven CX platforms. /li liDeep understanding of AI concepts such as intent recognition, dialog management, NLP/LLMs, automation workflows, and model performance KPIs. /li liExceptional storytelling and presentation skills with executive credibility. /li liAbility to translate abstract AI capabilities into concrete, business‑driven outcomes. /li liComfortable operating across C‑level, technical architects, and operational leaders. /li liExperience managing multiple complex opportunities concurrently. /li /ul h3Nice to Have /h3 ul liExperience with CCaaS, contact centre platforms, or customer engagement technologies. /li liExposure to LLM‑based solutions, prompt engineering, and responsible AI frameworks. /li liCloud platform experience (AWS, Azure, Google Cloud). /li liExperience working with regulated industries such as Financial Services, Insurance, Telco, or Healthcare. /li liPrevious experience operating in a European or global pre‑sales organisation. /li /ul h3Why NiCE? /h3 pNiCE is a global leader in AI‑powered customer experience, operating thousands of AI‑driven customer journeys every day at enterprise scale. This role offers a unique opportunity to influence how Agentic AI is adopted, trusted, and scaled across Europe, while building and leading one of the most advanced AI pre‑sales teams in the industry. /p pNiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. /p /p #J-18808-Ljbffr