Technical Account Manager, ES-EMEA-SMB

ppJob ID: | Amazon Web Services EMEA SARL, Dutch Branch /ppAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. /ppOur Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. /ppAWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. /ph3Key job responsibilities /h3ulliYou’ll build solutions, provide technical guidance and advocate for the customer /liliEnsure AWS environments remain operationally healthy whilst reducing cost and complexity /liliDevelop trusting relationships with customers, understanding their business needs and technical challenges /liliUsing your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management /liliConsult with a range of partners from developers through to C-suite executives /liliCollaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers /liliWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS /liliSolve a variety of problems across different customers as they migrate their workloads to the cloud /liliUplift customer capabilities by running workshops and other enablement sessions. /li /ulh3A day in the life /h3pAs we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications. /ppDo you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you. /ph3About the team /h3h3Diverse Experiences /h3pAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. /ph3Why AWS? /h3pAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. /ph3Work/Life Balance /h3pWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. /ph3Inclusive Team Culture /h3pAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. /ph3Mentorship and Career Growth /h3pWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. /ph3Basic Qualifications /h3ulliExperience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment /liliExperience in technical engineering /liliExperience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction /li /ulh3Preferred Qualifications /h3ulliExperience in internal enterprise or external customer-facing environment as a technical lead /liliAWS certifications (Solutions Architect, DevOps Engineer, or similar) /liliTrack record in influencing management in technical, operational and strategic decisions /liliHands-on experience with AWS services and/or other cloud offerings /li /ulpAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr