HR Operations Specialist, GHRO EMEA (Fixed-Term Contract)

Job Summary:

About the Role & Team 

We’re looking for an HR Operations Specialist to join our Global HR Operations (GHRO) team on approximately 6‑month contract, expected to start in October 2026. GHRO team delivers strategic, high-quality HR services and support to employees, managers, and HR partners across the organisation.

As an HR Operations Specialist, you will deliver efficient, accurate, and employee-focused HR support across the full employee lifecycle. You’ll manage a high volume of queries and transactions, provide guidance aligned with local legislation and company policies, and help ensure a consistent and compliant HR experience across the region. You’ll also contribute to process improvements and support projects as the organisation evolves.

This role will be based in our Amsterdam office, 4 days a week, with either a Monday or Friday working from home. 

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. 

What You Will Do

Key responsibilities

• Respond to a high volume of HR queries across multiple channels (case system, email, chat, in person), covering topics such as leave, pay, onboarding, and offboarding

• Interpret and apply HR policies and local legislation to provide accurate guidance to employees at all levels, including executives

• Process HR transactions and maintain employee records, ensuring accuracy, data integrity, and compliance

• Manage key processes such as leave of absence, payroll inputs, contract documentation, and benefits administration

• Maintain and update documentation, including SOGs (Standard Operating Guides), and contribute to process improvements

• Identify and handle Data Subject Requests (DSRs) in partnership with the Privacy team to support GDPR compliance

• Collaborate with HR, Payroll, IT, Finance, and external providers to resolve queries and deliver seamless service

• Deliver excellent customer service, handling sensitive information with professionalism and care

• Support reporting, system activities (e.g. testing, issue resolution), and continuous improvement initiatives
  

Required Qualifications & Skills  

• Degree in a relevant field or equivalent HR Operations/Administration experience

• Experience in HR Operations, Shared Services, or a customer-focused environment

• Understanding of HR processes and ability to apply policies and local legislation

• Experience using HR systems (e.g. Workday, SAP, SuccessFactors, ServiceNow) and Microsoft Office tools

• Excellent attention to detail, organisation, and ability to manage multiple priorities

• Strong problem-solving skills and a collaborative, stakeholder-focused approach

• Comfortable working in a fast-paced, evolving environment
  

We welcome applicants from all backgrounds and experiences, and are committed to creating an inclusive environment where everyone can thrive.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.