Customer Success Operations Manager - Planhat

Customer Success Operations Manager - PlanhatbrAlle potentiële sollicitanten worden aangemoedigd om de volledige functieomschrijving door te lezen alvorens te solliciteren.brpCorsearch – Amsterdam, North Holland, Netherlands /pbrpAt Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. /pbrpAs a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. /pbrpOur comprehensive solutions, powered by AI‑driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. /pbrWhy Choose Corsearch?brullibr/lilibInnovative Solutions /b: We combine cutting‑edge technology with expert judgment to deliver market‑leading services in trademark clearance, brand protection, and anti‑counterfeiting.br/lilibGlobal Impact /b: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.br/lilibCollaborative Culture /b: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.br/lilibMission‑Driven Purpose /b: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.br/li /ulbrThe RolebrpWe are looking for a hands‑on, results‑driven Customer Success Operations Manager to join our team. This role is critical in driving operational excellence, building and scaling our customer journey and ensuring our team has the systems, data, and processes needed to deliver value and exceptional customer outcomes. /pbrpYou will be the primary owner and administrator of Planhat, our central Customer Success platform, and will work cross‑functionally to improve data quality, streamline workflows and create internal efficiencies by working smarter, not harder. /pbrpYou will design, build, and maintain the Planhat environment and its related workflows, enabling value for customers across their post‑sales journey with us. /pbrpThis is a high‑impact role for someone who thrives in both strategic thinking and detailed execution and who can operate independently with minimal supervision while delivering high‑quality work on time. To succeed, you must have proven experience designing and implementing Planhat (or a similar CS platform such as Gainsight or ChurnZero) in ways that drive meaningful organisational transformation. /pbrpYou bring strong knowledge of customer success, along with experience in project management and process optimisation. You are passionate about creating efficiencies through data and technology, a fast learner, detail‑oriented and a critical thinker who uses data and tooling to solve business problems and drive efficiency. /pbrpUltimately, you will help take our platform to the next level by enhancing the existing architecture and advancing our Planhat environment across Customer Success and beyond. /pbrResponsibilities and Dutiesbr1. Planhat Administration Ownershipbrullibr/liliServe as the primary system administrator for Planhat ensuring stability, accuracy, and usability across the CS organisation.br/liliConfigure and maintain backend settings, including integrations, data feeds, custom fields, user roles, playbooks, workflows, and automations.br/liliBuild and optimise dashboards that are actionable, insightful, and aligned to CS priorities (not data dumps but actionable insights).br/liliPartner with cross‑functional teams and other system admins to manage improve systems integrations (e.g. SFDC, Qualtrics, Linear and Freshdesk) in a way that supports wider Corsearch needs.br/liliSupport new feature rollouts, system enhancements, and troubleshoot issues for the CS organisation.br/li /ulbr2. Data Management Cross‑Functional Alignmentbrullibr/liliLead data‑quality initiatives to ensure customer, account, and contact data incl key attribution is complete, reliable, and aligned across Planhat, Salesforce and other internal systems.br/liliCollaborate with cross‑functional teams to resolve data gaps, streamline data flows and uphold consistent data standards.br/liliMonitor data health and establish processes to proactively maintain data integrity at scale.br/li /ulbr3. Project Delivery System Executionbrullibr/liliSupport Sr. Director of CS Ops in operationalising the customer journey and delivering scalable, data‑driven initiatives across key touchpoints.br/liliBuild automations, workflows and rules of engagement that reduce manual work and improve consistency, eliminating dependency on spreadsheets.br/liliHelp implement new health score, including logic, automation, workflows, reporting and insights.br/liliBuild dashboards that turn insights into action, enabling teams to focus on what matters most.br/liliProvide ad‑hoc reporting and data analysis to support decision‑making.br/liliDrive adoption of new CS/Planhat processes through documentation, training, enablement and clear communication.br/liliCreate and maintain process documentation, playbooks, and internal knowledge resources.br/li /ulbrQualificationsbrullibr/liliHands‑on experience administering Planhat (strongly preferred) or another CS platform e.g. Gainsight.br/liliProven experience configuring backend integrations, data feeds, automations, and cross‑system workflows.br/liliExperience supporting deployment of NPS/CSAT programs, including survey creation, workflow build automation, feedback ingestion, data analysis and reporting.br/liliStrong analytical skills with a demonstrated ability to build action‑oriented dashboards for the right stakeholder group, not just data visualisations.br/liliDemonstrated success in improving data accuracy and working across cross‑functional teams.br/liliStrong project management skills: able to break down complex projects into manageable components and deliver successfully whilst keeping key stakeholders apprised of progress.br/liliAbility to work independently with minimal supervision while maintaining high standards and meeting deadlines.br/liliExcellent organisational skills, time management, attention to detail and a proactive problem‑solving approach.br/liliStrong communication skills to articulate updates, risks, and progress to stakeholders.br/liliAbility to manage own workload, prioritise multiple initiatives and manage deadlines effectively.br/li /ulbrpCorsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. xgiwjmb Together, we make an Impact. /pbrJob Detailsbrullibr/lilibSeniority level /b: Not Applicablebr/lilibEmployment type /b: Otherbr/lilibJob function /b: Management and Manufacturingbr/lilibIndustry /b: Information Servicesbr/li /ulbr