Customer Success Manager - DACH

ph3Which one is yours? /h3 pTime to find the right role for you at DataSnipper /p h3The time is now /h3 pDataSnipper is a place where you can dive into an idea and bring your unique touch to work. How do we do it? We don't just settle for the way things are, we listen to each other, we look out for each other, we sit down to see how we could improve together. So, we're always looking for people who think differently.br/ /p h3Open positions /h3 h3Customer Success Manager - DACH /h3 h3Location /h3 pAmsterdam /p h3Employment Type /h3 pFull time /p h3Department /h3 pCustomer Success /p h3About the Role /h3 pAs a bCustomer Success Manager /b b- DACH /bat DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You’ll help customers unlock their potential value while contributing to the growth and success of our business. /p pThis role offers a unique opportunity to work closely with professionals who are the backbone of global capital markets, deliver exceptional service, and build a thriving community for our customers. If you’re passionate about customer success and ready to own the moment, we’d love to hear from you! /p h3About DataSnipper /h3 pAudit and finance are still massively manual and we are changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms. /p pNow, we are taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we do not sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence, meaning it does not just generate answers, it does the work, with full traceability. /p pWe are not just applying AI, we are redefining how audit gets done. If you want to build something category-defining at scale, this is the place. /p h3What You Will Do /h3 ul lipbAct as a Trusted Advisor: /b Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper. /p /li lipbDrive Business Transformation: /b Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains, cost savings, and quality improvements across audit and finance functions. /p /li lipbDeliver Strategic Consultative Solutions: /b Provide expert guidance tailored to each customer’s unique business challenges, helping them optimise audit and finance workflows and achieve their strategic objectives using DataSnipper. /p /li lipbChampion Product Adoption and Value Realisation: /b Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features and realise maximum business value. /p /li lipbBuild Deep Customer Relationships: /b Cultivate strong, long-term partnerships built on trust, deep industry understanding, and a genuine commitment to your customers’ success and business outcomes. /p /li lipbCollaborate Cross-Functionally: /b Partner with Product, Engineering, Sales, and Solutions Engineering teams, sharing customer insights on workflow challenges, use cases, and technical requirements to drive product innovation. /p /li lipbAdvocate for Customer Success: /b Deeply understand your customers’ audit methodologies, compliance requirements, and business goals, providing feedback internally to ensure DataSnipper addresses real-world needs. /p /li lipbSupport Strategic Growth: /b Identify and drive expansion opportunities within your portfolio, working with Sales to demonstrate ROI, facilitate pilots, and expand adoption across teams and service lines. /p /li lipbEnsure Seamless Technical Implementation Platform Expertise: /b Partner with customers on onboarding, including setup, AI configuration, and workflow customisation, while staying current on DataSnipper’s platform, AI capabilities, and automation best practices. /p /li lipbLead Strategic Engagements: /b Plan and facilitate in-person and virtual sessions with audit and finance teams to drive adoption, share transformation best practices, and address challenges that could impact retention. /p /li lipbDevelop Comprehensive Success Plans: /b Create strategic roadmaps for each customer, outlining transformation goals, adoption milestones, expansion opportunities, engagement tactics, and success metrics. /p /li lipbMonitor Health and Business Impact: /b Track and forecast key metrics including user engagement, feature utilisation, business value delivered, expansion opportunities, retention risks, and technical health indicators. /p /li /ul h3What You Bring /h3 ul lipbCustomer Success Experience: /b 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion). /p /li lipbTrusted Advisor Mindset: /b Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value. /p /li lipbBusiness Transformation Focus: /b Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes. /p /li lipbAccountability and Ownership: /b Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked. /p /li lipbCollaborative Spirit: /b Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders. /p /li lipbAdaptability and Growth Mindset: /b Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve. /p /li lipbExcellence in Communication: /b Professional fluency in English and German (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite. /p /li lipbAudit Background: /b Hands-on experience in external or internal audit, or assurance is nice to have /p /li /ul h3What We Offer /h3 ul lipBe part of one of the fastest-growing, profitable unicorn scale-ups in the Netherlands with a global impact. /p /li lipEquity (Stock Appreciation Rights) to share in the company’s success and growth. /p /li lipPension plan with a 6% contribution on top of your base salary. /p /li lip28 vacation days per year (full-time) to support your work-life balance. /p /li lipHybrid work model with at least 3 days onsite in our dynamic Amsterdam office. /p /li lipDaily, freshly prepared lunches by our in-house chef to keep you energised. /p /li lipNS business card for easy commuting to the office. /p /li lipA structured onboarding programme designed to set you up for success, including dedicated time to learn our product and customers before you hit the ground running. /p /li lipAccess to continuous learning and development initiatives to grow your skills. /p /li lipEngage with a vibrant international team spread across seven global offices. /p /li lipCompany-wide events like DataSnipper GO, where global teams come together. /p /li lipAccess to OpenUp, a mental health and wellness platform supporting your wellbeing. /p /li /ul h3Recruitment Process /h3 ul lipRecruiter Screen (30 minutes, online) /p /li lipHiring Manager Interview (30 minutes, online) /p /li lipAssessment Interview (1 hour, on-site) /p /li lipFinal Interview (30 minutes, online) /p /li /ul /p #J-18808-Ljbffr