Service delivery coördinator

X-One Service Delivery Manager at Randstad Global IT services
We are hiring an X-One Service Delivery Manager to oversee the successful global delivery deployment and adoption of X-One services across international markets. This role acts as the primary liaison between global IT programs and local market stakeholders to ensure service excellence and value realization
Primary Location: Diemen The Netherlands (Global IT Hub)
This role requires a balance of remote work and onsite presence at our Diemen office
Candidates must be available to work during Central European Time (CET) business hours to align with global program teams and European markets
In this role you are not just managing tickets; Serve as the lead liaison between central program teams Global IT Services (GIS) and onboarded markets
Represent the voice of the market within global teams to ensure local priorities are addressed in the product roadmap
Service Excellence: Oversee day-to-day delivery monitor SLAs and proactively resolve bottlenecks before they impact the business
Measuring how delivered services contribute to specific market outcomes and goals
Collecting and acting on feedback to drive continuous service improvement
A Bachelors degree in Computer Science Information Technology or a related field is desirable.
Professional Experience: Proven experience in project management implementation or change management roles within the IT sector.
Framework Knowledge: Familiarity with IT service management frameworks and methodologies such as ITIL or Agile .
Certification in project management (e.g. PMP ) or IT service management (e.g. Important Note: This is a Delivery & Relationship Role: This is a Strategic Liaison and Service Management position focused on stakeholder alignment and implementation oversight. It is not a hands-on technical development or software engineering role
And 47% of our management is female.
Randstads performance standards are high but as a team well make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Later in the process an (online) assessment and a job offer conversation take place.