Customer Management Specialist

ai Kaiko is building a next-generation agentic clinical AI assistant that helps clinicians reason across patient data, guidelines, and diagnostics.
Healthcare decisions are rarely made by a single person or from a single data source. The system is designed to operate safely in real clinical environments, with human oversight, auditability, and regulatory alignment at its core.

Our assistant core supports broadly applicable clinical tasks such as patient data navigation, guideline interaction, multimodal interaction (chat and voice), and care coordination. On top of this foundation, we are developing specialized diagnostic agents in areas such as oncology, radiology, and pathology.
We build in close collaboration with leading hospitals and research centers, including the Netherlands Cancer Institute (NKI). kaiko is a well-funded company with a growing international team, operating from Zurich and Amsterdam.
About the role As Kaiko rapidly scales its commercial footprint, we need to ensure every new hospital implementation delivers a seamless onboarding experience, strong adoption, and measurable value from day one. As a Customer Success Manager, you will own hospital implementations, build trusted relationships with users and stakeholders, and help customers realize value quickly. This is an exciting opportunity to join Kaiko as an early member of a growing Customer Success function, work cross-functionally with clinical, business, and technical teams, and help define the playbook for how we scale customer success in healthcare.
You will be based in the Netherlands with the expectation of spending at least 50% of your time at the office.

You’ll own onboarding and implementation for hospital customers, ensuring a smooth and high-quality launch experience.

• You’ll proactively identify risks, solve problems, and coordinate cross-functionally to keep accounts on track.
• You’ll help shape and improve Kaiko’s Customer Success playbook as the function scales.

You understand hospital workflows and have strong empathy for the administrative burden faced by healthcare teams.

• You have experience managing complex projects, implementations, or change initiatives across multiple stakeholders.
• You take ownership and stay close to the details within the accounts you manage.
• Experience in software, SaaS, or health tech.
• Experience in a startup or other fast-paced, cross-functional environment.

We are excited to gather a broad range of perspectives in our team, as we believe it will help us build better products to support a broader set of people. If you’re excited about us but don’t fit every single qualification, we still encourage you to apply: we’ve had incredible team members join us who didn’t check every box!
We’ve built a team of international experts where your work has a direct impact. Great offsites and team events to strengthen the team and celebrate successes together.

• A EUR 1000 learning and development budget to help you grow.
• Autonomy to do your work the way that works best for you, whether you have a kid or prefer early mornings.
• Onsite meeting (optional): You’ll meet team members across functions to explore collaboration dynamics, team fit, and day-to-day context.
• Final executive conversation: A discussion with a member of the executive team focused on long-term alignment and shared expectations for impact.