Relationship Manager

ph3ADP is looking for a Relationship Manager. /h3pbClosing date: 4th September 2026 /b /ppDo you enjoy building strong client relationships and ensuring customer satisfaction and loyalty? /ppDo you want to be responsible for developing strategic relationships with executive management teams to guarantee customer satisfaction and retention? /ppAre you the person who wants to oversee outsourced services for multinational clients and drive revenue growth? /ph3What will you do? /h3pAs a Relationship Manager, you will help our clients maximize the value of ADP’s products, services, and solutions. You have the ability to build outstanding relationships and quickly earn the trust of customers. You will be responsible for actively developing and maintaining relationships with a large portfolio of ADP clients. Through telephone, virtual, and/or face-to-face interactions, you will provide support at both tactical and operational levels, with the goal of increasing customer satisfaction with ADP’s services. You will ensure the highest possible level of customer satisfaction and encourage long-term client loyalty. In addition, you will help clients make optimal use of ADP’s product offerings and contribute to revenue growth. /ph3About ADP /h3pWe are a global leader in HR technology, offering the latest AI and machine learning-enhanced solutions for payroll, tax, human resources, benefits administration, and much more. /ph3Key Responsibilities /h3ulliAct as a trusted advisor and subject matter expert at operational, tactical, and strategic relationship levels. /liliCoordinate complaints and escalations and follow up on customer requests. /liliIdentify situations that may impact customer satisfaction and ensure any impact on clients is minimized. /liliManage customer contracts and conduct negotiations regarding contract renewals. /liliIdentify and create commercial opportunities within the existing client base and communicate sales opportunities to the Sales department. /liliDevelop and execute proactive customer engagement programs. /liliEncourage customers to become ADP references and advocates. /liliOptimize revenue and profitability within the portfolio. /liliEnhance clients’ product knowledge and product utilization. /liliMonitor continuous improvement initiatives and customer information. /liliFollow up actions based on NPS results. /li /ulh3Who are you? /h3ulliBachelor level education or equivalent. /liliExperience maintaining and expanding business relationships. /liliProactive and customer-focused mindset. /liliResults-driven and accountable. /liliStrong Dutch and English communication skills. /liliKnowledge of HCM systems and payroll basics. /li /ulh3What does ADP offer? /h3ulliCompetitive fixed salary /liliFully employer-funded pension plan /lili13th-month salary /lili8% holiday allowance /liliCompany car or mobility allowance /liliHybrid working and flexible hours /li /ul /p #J-18808-Ljbffr