IT Solution Support Engineer

ph3IT Solution Support Engineer /h3pDo you thrive in high-stakes environments where technology keeps the world moving? Can you solve complex IT challenges, drive innovation, and support mission-critical updates with confidence? /ppJoin us as an IT Solution Support Engineer and become the mastermind behind the seamless operation of our smart IT solutions at airports worldwide. In this role, you'll ensure baggage systems run smoothly, reliably, and efficiently , making a real impact on global travel. /ph3Your position /h3pAs a Support Engineer, you are responsible for the support and lifecycle management of Vanderlande's High Level Controls (HLC) solutions deployed at airports worldwide. The focus is on ensuring the reliable operation and continuous improvement of the software controlling the logistical transport of baggage, including integration with connected subsystems and data-driven solutions. /ppIn this role, you take the lead in maintaining system stability and performance, analysing complex HLC-related issues, and ensuring that the solution behaves as designed within a business-critical environment. You contribute to integration activities between HLC and interfacing systems, supporting deployments, updates, and changes with minimal disruption to operations. /ppYou work closely with both internal teams and external stakeholders across global locations, acting as a key point of contact for HLC support, troubleshooting, and continuous improvement initiatives. /ph3Department /h3pThe Airports IT Services team is part of a n IT Delivery group that is active globally in selling, delivering, and servic ing our IT Solutions at Airports. You will work closely with other members of the team that are active in Sales, Engineering, Project Management and Life Cycle Services. /ph3Your tasks and responsibilities /h3ulliEnsure the reliable operation, stability, and performance of High Level Controls (HLC) systems deployed at Airports /liliAnalyse and resolve complex HLC-related incidents and system issues /liliAct as a subject matter expert for HLC, providing advanced troubleshooting and root cause analysis /liliSupport and contribute to the integration of HLC with connected subsystems and external interfaces /liliAssist in deployments, upgrades, patches, and system changes with minimal operational disruption /liliVerify and validate system interactions across interconnected platforms /liliIdentify opportunities to enhance system performance, stability, and efficiency /liliContribute to data-driven improvements and optimization initiatives /liliAct as a key point of contact for HLC support across global stakeholders /liliCollaborate with internal teams (engineering, operations, development) and external partners/customers /liliCommunicate effectively on issues, resolutions, and improvement initiatives across international environments /li /ulh3Your profile /h3ulliProfessional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline /liliFoundational understanding of software development principles and High Level Control (HLC) systems within automated logistics environments /liliFoundational understanding of IT infrastructure and software development principles . /liliStrong affinity with Industrial Automation and logistic processes, specifically in relation to HLC systems and their interaction with material handling systems /liliKnowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Java code and Python scripting is a pre. /liliA results-driven professional with a proactive mindset. /liliStrong analytical skills and a constructive, critical approach to solving complex HLC and integration issues /liliProactive, pragmatic and hands-on attitude in supporting live operational systems /liliStrong communication skills with good command of the English language . /liliWilling to travel up to 25 % of the time . /li /ulh3What we offer /h3ulliSalary: € 4.900 to € 5.900 gross per month on a full-time basis (40 hours per week), excluding an 8% holiday allowance paid out annually. As you grow in the role and deliver results, there is room to move beyond this range. /lili40 vacation days per year (full-time): 20 statutory days plus a flexible budget of 20 more. Plenty of space to rest, travel, and recharge. Accrued pro-rata for part-time. /liliFlexible working hours and hybrid working: 2 days from home, 3 in the office per week, agreed with your team, so you can work in a way that fits your life. /lili€300 Health Wellbeing budget per year, yours to spend on whatever keeps you at your best. /liliCommuting and home working allowances, including full reimbursement of travel by public transport. /liliCollective pension scheme and discount on additional health insurance. /liliVanderlande Academy: training and development programmes to grow your skills and take your career where you want it to go. /liliOn-site health centre with gym, physiotherapis /li /ul /p #J-18808-Ljbffr