Service Designer

As a Service Designer, you will:

• Conduct qualitative user research through key-user interviews, user validation sessions, and end-user testing.
  
• Collaborate with Business Process Analysts (BPAs) to gather, analyze, and translate user insights into actionable design outcomes.
  
• Lead service and experience design activities ahead of the development phase.
  
• Define future-state user journeys and service concepts based on user needs and business objectives.
  
• Ensure upcoming features and solutions are conceptually sound, user-centered, and ready for delivery.
  
• Facilitate Design Thinking workshops, co-creation sessions, and stakeholder alignment activities.
  
• Work closely with business and technology stakeholders to build consensus around future solutions.
  
• Contribute to shaping the product and service roadmap, including new features, new user groups, and integration of existing applications.
  
• Help establish a strong user-centered approach to decision-making across business and IT teams.
  
• Partner with product designers and development teams to translate strategic concepts into viable solutions.
  

What You Bring to the Table:

• 8–10 years of overall professional experience, with strong experience in Service Design.
  
• Strong hands-on experience in Service Design within complex environments.
  
• Proven experience conducting qualitative user research, including interviews, validation, and user testing.
  
• Strong ability to translate research findings and user insights into meaningful design recommendations.
  
• Demonstrated experience in stakeholder management, facilitation, and cross-functional collaboration.
  
• Experience working with both business and IT/technology stakeholders.
  
• Strong understanding and practical experience with Design Thinking, co-creation, and user-centered design.
  
• Experience defining user journeys, service concepts, and future-state experiences.
  
• Ability to operate effectively at both strategic and hands-on execution levels.
  
• Experience working on enterprise or operational systems is highly advantageous.
  
• Excellent English communication skills.
  
• Understanding of the Dutch language is an advantage.
  

You should possess the ability to:

• Conduct structured user research and confidently engage with key users and end users.
  
• Identify user needs, pain points, and opportunities through qualitative research.
  
• Convert research insights into clear user journeys, service concepts, and actionable design decisions.
  
• Facilitate workshops and Design Thinking sessions involving diverse business and technology stakeholders.
  
• Build alignment between stakeholders with different perspectives, priorities, and requirements.
  
• Challenge existing assumptions and encourage user-centered decision-making.
  
• Work independently while collaborating closely with product designers, developers, BPAs, and business stakeholders.
  
• Balance strategic thinking with hands-on service design execution.
  
• Shape future solutions before they move into the development and delivery stages.
  
• Contribute effectively to roadmap discussions involving new features, user groups, and application integrations.
  
• Communicate complex design concepts and research findings clearly to both technical and non-technical audiences.
  

What We Bring to the Table:

• An opportunity to work on service design initiatives within a complex enterprise environment.
  
• The opportunity to influence solutions before they enter the development and delivery phase.
  
• Exposure to user research, service design, Design Thinking, stakeholder facilitation, and roadmap shaping.
  
• Collaboration with multidisciplinary business, IT, product design, development, and process teams.
  
• The opportunity to contribute to future solutions, including new features, new user groups, and integration of existing applications.
  
• A role combining strategic service design with hands-on research and design activities.
  
• A collaborative environment where user needs and user-centered decision-making play a central role.

Let’s Connect

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter : Giftson Paul Davidson

Phone : Het telefoonnummer op stafide.zohorecruit.com bekijken ; Extn : 151

E-mail : E-mailadres tonen

LinkedIn :