Technical Success Manager - Strategic Accounts

ppAt Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. /p h3bDepartment Focus: Strategic Accounts /b /h3 pThe Global Success Architects at Deliverect are a team of highly skilled professionals passionately dedicated to propelling global businesses to success in the digital age. By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale. With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration. As trusted partners, we guide our customers through the evolving digital landscape, helping them achieve their business goals and architecting global success stories. /p h3bYour Impact /b /h3 pAs a Technical Success Manager, you'll be the technical backbone for Deliverect's largest global brands, owning the health of their integrations end-to-end and ensuring the SLAs they depend on are consistently met. You'll act as the bridge between our support and engineering teams and enterprise customers — getting ahead of technical risk before it becomes a business problem — and your judgment on when to elevate, and how, will directly protect retention and trust with our most valuable accounts. /p pb*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto, New York, Ghent - Belgium, Amersfoort or Paris office and 2 days from the comfort of your home /b /p bImportant Information /b ul lipFluency in English is required, with strong written and verbal communication skills being essential. /p /li lipWork Location: This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office once a month. /p /li liul liCompensation: The expected annual salary for this role in Toronto is between CAD 80,000 - and CAD 100,000 /li liCompensation: The expected annual salary for this role in Chicago is between $90,000 - $110,000 /li liCompensation: The expected annual salary for this role in New York is between $95,000 - $120,00 /li /ul /li lipVacancy Status: This position is for an existing vacancy. /p /li /ul bWhat you will do: /b ul lipAct as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health. /p /li lipPartner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes. /p /li lipIdentify expansion opportunities—such as additional modules, integrations, or use cases—during technical engagements to support department Net New MRR targets. /p /li lipTrack and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines. /p /li lipLead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or elevate to Engineering or Product. /p /li lipQuery and analyze technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders. /p /li /ul bWhat you will bring: /b ul lip2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent work experience). /p /li lipPractical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes alongside engineering teams. /p /li lipProficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends. /p /li lipWorking knowledge of Python or JavaScript to script lightweight diagnostic tools and automate routine technical checks. /p /li lipStrong communication and stakeholder management skills, with the ability to translate complex technical concepts into business-level discussions. /p /li /ul pbJoin Our Innovative Journey: /b /p pAt Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. /p pbWhat You'll Gain by Joining Us: /b /p pbInvest in Your Growth- /b We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. /p pbSolve Meaningful Challenges- /b Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. /p pbDrive Innovation- /bImmerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting‑edge solutions. /p pbCollaborate with a Global Team- /b Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. /p pbBe Part of a Unicorn- /b Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. /p pbEnjoy Regionally Tailored Rewards- /bOur compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are. /p pOur Commitment to Inclusion: /p pWe are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. /p pbImportant Information: /b /p p1. Fluency in English is required, with strong written and verbal communication skills being essential. /p p2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. /p p3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. /p p4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. /p pIf you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at /p /p #J-18808-Ljbffr