Operations Agent - Export SSD

OverviewpThe Operations Agent – Export is responsible for coordinating the day-to-day export of international freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests. He/she will provide special expertise in international air operations within our Ship Spares Division. /pbrLees hieronder meer over de algemene taken die bij deze functie horen, evenals de vereiste vaardigheden.brResponsibilitiesulliWork with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied. /liliPrepare profitable quotations accurately. /liliSet shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner. /liliCoordinate the day-to-day export of products, including reviewing orders and documents. /liliTrack and communicate all delays, damages, problems and work to resolve customer issues. /liliResponsible for all aspects of air and/or road international operations such as customer service, data entry of shipments, operations and billing. /liliManage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. /liliCoordinate recovery/delivery schedules with various cartage agents and international partners. /liliPartner with local sales teams to communicate problems to customers, international partners, and other stations, as needed. /liliEnsure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met. /liliEnsure all shipments are properly billed within company guidelines and timelines. /liliProcess and comply with all requirements listed by regulatory agencies. /liliNetwork with corresponding departments to ensure files are billed and posted prior to end of month. /liliContinuous learning through required compliance training and certifications of software and/or regulations. /liliOther duties and responsibilities will be assigned as business demands deem necessary. /liliExecute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable). /liliContribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements. /li /ulQualificationsulliHigh School Diploma or equivalent /liliMin. xgiwjmb 2 years experience within freight forwarding within air freight /liliMust be able to perform in a fast pace / high volume work environment /liliAttention to detail /liliProblem Solving /liliFluent oral and written Dutch and English is a must /liliStrong PC skills (Windows, Microsoft Office applications) preferred /liliCargo Wise Software experience a plus /liliITAR, Dangerous Goods or TSA work experience / regulations /li /ulWhat AIT Can Offer YoupIn addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event. /pbr