Senior Project Manager - Software Implementation

ph3Senior Project Manager (Software Implementation) /h3 pWe are looking for a Senior Project Manager to join our Customer Experience Team within Professional Services, working alongside Solutions Architects, CSM's, Sales, Technical Support, and Engineering to deliver a seamless implementation experience for our customers. /p pIn this role, you will be responsible for leading the end-to-end execution of customer implementations, ensuring projects are delivered on time, within scope, and on budget while maximizing customer satisfaction. You will partner closely with Solutions Architects, who will lead the technical design, while you drive governance, coordination, and delivery excellence across all phases of the project lifecycle. /p pThis role will primarily focus on strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. As such, the Senior Project Manager may engage closely with local stakeholders and travel onsite occasionally to ensure successful delivery. /p h3Key Accountabilities /h3 ul liOwn and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare. /li liDevelop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams. /li liLead project governance, including status tracking, reporting, and stakeholder communication at all levels. /li liManage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution. /li liOwn budget and scope management, ensuring projects are delivered within agreed commercial parameters. /li liAct as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment. /li liCoordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution. /li liFacilitate key project ceremonies, including: ul liProject kick-off calls /li liWeekly status meetings /li liSteering committees (when applicable) /li liGo-live readiness reviews /li /ul /li liSupport testing phases (System Testing UAT) by coordinating timelines, stakeholders, and deliverables. /li liDrive Go-Live planning and execution, including cutover coordination and post-launch validation. /li liOversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability. /li liEnsure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent). /li liContribute to process improvements, project management standards, and scalable delivery frameworks. /li liSupport pre‑sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility. /li /ul h3Requirements Preferred Skills /h3 ul liFluent in bEnglish /b (written and spoken). ul liAdditional languages are a strong differentiator, with a strong preference for bGerman /b and bFrench /b OR bSpanish /b OR bItalian /b. /li /ul /li li5+ years of experience in customer-facing project management roles, preferably within: ul liSupply chain, transportation, or logistics technology /li liSaaS implementations /li liSoftware delivery /li /ul /li liProven experience managing complex, multi-stakeholder projects with competing priorities and timelines. /li liStrong expertise in risk, budget, and stakeholder management. /li liExperience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent. /li liAbility to communicate effectively with both technical and non-technical stakeholders. /li liStrong organizational skills with the ability to manage multiple projects simultaneously. /li liComfortable working in a fast‑paced, cross‑functional, global environment. /li liWillingness to travel occasionally based on customer needs. /li liExperience with TMS, ERP, or supply chain systems is a plus. /li /ul h3Location /h3 pThis is a hybrid role, based in our Kraków office. /p ul libIn-office Commitment: /b Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful Kraków office four days a week. /li /ul h3What You’ll Gain What We Expect /h3 pWhat we offer: /p ul liOpportunity to work on strategic, high-impact implementations with leading global brands /li liStrong internal and external exposure, working cross-functionally and directly with customer leadership /li liA role with high visibility, where your work directly influences customer success and business outcomes /li liOwnership and autonomy to drive projects end-to-end and shape delivery approaches /li liThe chance to build a strong portfolio of enterprise implementations within a fast-scaling SaaS environment /li /ul pWhat we ask: /p ul liA high level of ownership and accountability across all aspects of project delivery /li liA strong team-oriented mindset, embracing collaboration across functions /li liCommitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos /li /ul pAbility to operate with urgency, structure, and clarity in complex and fast-paced environments. /p /p #J-18808-Ljbffr