Operational Account Manager Rotterdam

ppMarinetrans is a 4PL company with the aim of providing a high-quality service at a competitive cost, known for being flexible, personal and service-oriented. We are responsible for: /pulliThe correct execution of the operational process. /liliCollaborating with colleagues, customers and vendors, and being team players. /liliImplementing and applying quality and environment rules (ISO) and safety rules and working according to Marinetrans procedures and instructions. /liliWorking in accordance with international and national legislation. /liliProviding high quality of service to customers. Aim for satisfaction and retention of customers and a strong market reputation. /liliShipping ship spares for high end vessel owners, ship management companies and more. /liliSupporting offshore campaigns, vessel construction projects, energy-related projects and other complex project logistics requirements through tailored, time-critical and end-to-end logistics solutions. /li /ulh3Responsibilities /h3pbOperational Process: /b /pulliMonitoring the quality of the services provided and checking through customer feedback. /liliRequesting ad hoc rates from the accepted suppliers (indicated by management). /liliBooking freight and archiving documents in the shipment tracking system (eSea). /liliMonitoring track and trace shipments. /liliCoordinating solutions if problems during the shipment occur. /liliReview and follow up that correct information and documents are provided by suppliers and client. /liliCoordinates with agents to ensure compliance with requirements associated with the import and export of goods. /liliMaintaining contact with vendors and customers during the operational process. /liliRegister operational deviations in irregularity register. /liliApplying the procedures of the quality and environmental management system (ISO). /liliEnsuring high productivity, high quality of service and customer satisfaction. /liliSupporting the delivery of offshore and project logistics solution to our clients, including oversized, complex and time-critical shipments. /li /ulpbContributing to commercial growth of Marinetrans (sales) through: /b /pulliRequesting ad hoc rates with the aim of improving prices. /liliPriority given to new customers after consulting with your manager. /liliSupporting Sales with knowledge about rates and logistics knowledge. /liliIntroducing prospects and leads to sales. Identifying growth opportunities with existing customers. /li /ulpbPerforming administrative work: /b /pulliPrepare files for invoicing correctly and in accordance with the time frame. /liliChecking the files, correct and complete file for administration. /liliFollow procedures for Debtors and Creditors requests. /li /ulpbWhat this role is not: /b /pulliNot a commercial role — you are not directly responsible for winning new business but only managing client relationships. /liliNot a local role — whilst you will sit in a local office, the scope is global, which means early mornings or late calls are part of the job when working across time zones. /liliNot an advisory role — you are expected to identify problems, own the resolution process, and close them out. Reporting a problem without the proposed next step is not sufficient. /liliNot a purely reactive role — the escalation and performance management work is important, but so is the proactive work: building better processes, tighter partner standards, and more consistent regional outcomes before problems occur. /li /ulh3Qualifications /h3ulliEducational and vocational level. /liliPreferably 3 years of work experience in a related position. /liliProficient in Microsoft Office (Excel, Outlook, Word). /liliGood knowledge of carrier’s portals. /liliPreferably knowledge of air and sea freight, road transport. /liliPreferably knowledge of West African required import regulations. /liliFluent in English (spoken and written); additional European languages are a plus /liliGood planning and organization skills. /liliCustomer-focused mindset with excellent communication skills. /liliQuick learner, adaptable, and detail-oriented. /li /ulpWe believe in rewarding your talent and supporting your growth. We can offer: /pulliCompetitive salary and benefits package /liliAccess to an online learning library to support your professional performance /liliOpportunities for professional development and career growth especially in project cargo handling /liliExposure to the dynamic and global logistics industry /li /ulh3About us /h3pbMarinetrans /bis a global leader in the logistics and forwarding of marine and offshore spare parts. With over 30 years of experience, we specialize in providing door-to-deck solutions for ship managers and owners worldwide. Beyond marine spare parts logistics, Marinetrans also delivers project logistics solutions for offshore operations, shipyard construction and conversion projects, energy developments, and other complex or oversized industrial cargo movements. Our extensive network and real-time inventory management system ensure efficient and cost-effective logistics processes, making us a trusted partner in the maritime industry. With a global presence and a part of the AIT Worldwide Logistics network, we operate in key maritime hubs around the world, ensuring seamless and timely delivery of services to our clients. /ppIf you meet the above qualifications and are eager to join a dynamic team in a leading marine logistics company, we would love to hear from you! /ppAcquisition in response to this vacancy is not appreciated. /p /p #J-18808-Ljbffr