Streaming Media Assistant

Job Summary:

About the Role & Team :

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating , and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific .

Values

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community . These values shape how we work and how we support one another every day.

What You Will Do

The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms .  Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.

The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market . Streaming Media Assistants routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring, routine issue mitigation, in addition to live and VOD streaming media orchestration using proprietary software.

Responsibilities and Duties of the Role :

• Responsible for following operational procedures and raising awareness of issues in workflows when they arise - 45%

• Execute defined processes to validate the quality and availability of live content streams - 45%

• Executes system health monitoring and live and VOD streaming media orchestration using tools & software

• Record steps to troubleshoot workflows when issues arise 10%

Required Qualifications & Skills

Minimum and Preferred. I nclusive of Licenses/Certs (include functional experience as well as behavioral attributes and/or leadership capabilities)

Basic Qualifications 

• Must be available to work flexible hours, including nights, weekends, and holidays.

• Strong understanding of computers and applications.

• Must have an exemplary attention to detail.

• Must possess strong communication skills, including written and verbal .

• Must possess solid organizational skills.

• Must be able to learn quickly and adapt to new situations.

• Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.

• High school diploma or equivalent.

Preferred Qualifications 

• A solid computer and technical background, with experience working in digital media and online organizations.

• Familiarity with streaming and broadcast media, particularly Live Streaming (HLS)

• A team player who is enthusiastic with a strong work ethic.

• Ability to troubleshoot efficiently.

• 1-2 years of relevant working experience.

The Perks 

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F& B and ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic , Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.