Strategic Account Director

About DecagonbrKandidaten dienen de tijd te nemen om alle onderdelen van deze vacature zorgvuldig te lezen. Gelieve snel te solliciteren.brpDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. /pbrpOur technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. /pbrpWe’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. /pbrpWe’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. /pbrAbout the RolebrpWe’re looking for a Director, Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. /pbrIn this role, you willbrullibr/lilipDevelop a strategy to break into and close key strategic logos for Decagon /pbr/lilipDevelop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) /pbr/lilipUnderstand the customer’s business, challenges, and strategic priorities to uncover new opportunities for expansion /pbr/lilipCollaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions /pbr/lilipForecast and accurately report on pipeline and revenue /pbr/lilipDevelop and execute account plans to execute strategic deals /pbr/lilipProvide feedback and insights to product and leadership teams to influence the company’s roadmap /pbr/lilipMaintain expert-level knowledge of the company’s products, services, and industry trends /pbr/lilipExpect moderate travel /pbr/li /ulbrYour background looks something like thisbrullibr/lilip7+ years of experience in strategic or enterprise sales /pbr/lilipProven track record of growing revenue and expanding business with large, complex accounts /pbr/lilipExcellent communication, presentation, and negotiation skills /pbr/lilipStrong business acumen and ability to speak the language of the C-suite /pbr/lilipConsultative selling approach with a focus on value-based solutions /pbr/lilipAbility to manage multiple stakeholders and cross-functional initiatives /pbr/lilipBachelor’s degree or equivalent work experience /pbr/li /ulbrEven better if you havebrullibr/li xgiwjmb lipBonus points if you have previous experience selling AI or customer support/experience software /pbr/li /ulbrBenefitsbrpWe proudly offer the following benefits for our full-time employees: /pbrullibr/lilipMedical, Dental, and Vision benefits for you and your family /pbr/lilipLife Insurance and Disability Benefits /pbr/lilipRetirement Plan (e.g., 401K, pension) /pbr/lilipParental Leave /pbr/lilipFertility and family building benefits through Carrot /pbr/lilipMonthly stipend to support your wellness, lifestyle, and work-life balance /pbr/lilipDaily lunches and snacks in the office to keep you at your best /pbr/lilipTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) /pbr/li /ulbrpThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans. /pbr