Senior Manager, Membership Services (Maternity Coverage)

Job description

PLEASE NOTE:   We're only considering candidates who are   already based in the Netherlands . Unfortunately, we can't offer visa sponsorship or help with relocation. Thank you for understanding.

⏰ Hours:  32 - 40 hours/week
⚓ Location:  Amsterdam (hybrid work)
⌛ Starting date:  As soon as possible Contract Type: 12 Month Maternity Coverage Reporting To:  Director of Strategic Services 

✈️  About Smart Freight Centre
Think about the package that just arrived at your doorstep; the products on store shelves, or the goods being shipped across oceans. Logistics is everywhere, powering the world we live in. And because it’s everywhere, it’s also one of the biggest contributors to carbon emissions globally.   That’s where Smart Freight Centre (SFC) steps in. We’re tackling the carbon footprint of logistics head-on, working with businesses, governments, and key players around the globe. Our mission? To transform the logistics sector into a zero-emission industry by 2050, or hopefully even sooner. Want to help drive this change? Join us. Smart Freight Centre (SFC) is an NGO that has gained a lot of attention during the past 10 years, as we have been leading the way to an efficient and zero-emissions global freight sector. We drive transparency and mobilize multinational companies and their logistics partners to take action. This is done through globally standardized guidelines for industry to calculate, report, and reduce emissions. ✏️   About the position  

Are you passionate about reducing climate impact of transport, freight, and logistics?

Position Summary

The Senior Manager, Membership Services is responsible for leading the strategic development and delivery of SFC’s membership and sponsorship functions. The role drives membership growth, oversees the membership lifecycle, develops commercial offerings, and ensures excellent member experience. Working closely with leadership and cross-functional teams, the role aligns membership strategy, building strong partnerships, collaborations, and revenue generation.

⭐  Here’s an idea of what tasks you might be working on  
Responsibilities 

Membership Strategy and Commercial Development

• Lead the development and annual review of SFC’s Membership Structure, fee model and value proposition/benefits for members
• Ensure new organizational initiatives, programs and regional offerings are effectively integrated into the membership strategy and offering
• Develop commercial membership propositions for new audiences and strategic growth opportunities
• Own membership governance by maintaining policies, terms of reference and internal processes to ensure consistency and transparency

Strategic Membership Growth

• Lead the membership recruitment strategy and annual growth pipeline
• Build recruitment campaigns aligned with organizational priorities and key annual events
• Develop and monitor membership forecasting, KPIs and pipeline performance, providing regular reporting and recommendations leadership

Membership Lifecycle

• Oversee members onboarding process, ensuring effective cross-functional coordination to deliver a successful integration into SFC 
• Oversee membership agreement management and legal reviews, ensuring policies and conditions remain up to date
• Lead and manage membership renewals, including targeting prospects for upgrades, building upgrade proposals and managing cross-team collaborations such as program teams and account management team for a smooth delivery
• Ensure seamless invoicing process with members in collaboration with the Finance team
• Build and maintain strategic relationships with prospective and existing members, identifying opportunities for deeper collaboration

Team Leadership

• Lead, coach and develop a team of 3 from the Membership Services team, including setting priorities aligned with the organization’s strategic goals

Sponsorship Strategy & Commercial Development

• Lead the commercial sponsorship strategy for SFC’s key annual events, driving sponsorship revenue and partner engagement
• Design sponsorship packages, pricing structure and commercial offerings aligned with the events priorities
• Develop and manage sponsorship pipeline and personalized sponsorship proposal
• Manage delivery across Program leads, Communications, Events and Finance
• Lead execution of a seamless sponsorship experience, ensuring sponsors have access to the benefits (i.e. event app, Sponsor’s area, communications and marketing benefits)

Success in the role  

During the maternity cover, the successful candidate will:

• Ensure continuity of SFC’s membership lifecycle and sponsorship activities, maintaining an excellent member experience
• Successfully manage the membership recruitment, renewal and sponsorship pipeline, keeping opportunities on track and providing regular forecasting and reporting
• Build trusted relationships with prospective and existing members, sponsors and internal stakeholders to ensure seamless collaboration
• Provide clear leadership and support to the Membership Services team, ensuring priorities are managed effectively during the coverage period 
• Maintain and improve documentation, processes and handover materials for smooth transitions

Ideal candidate

⭐  We are looking for someone who is

• Highly relationship-oriented and customer-centric , with the ability to build trusted, long-term relationships with prospective and existing members. 
• Commercially minded , with experience identifying growth opportunities, developing value propositions, and supporting revenue generation through membership and sponsorships.
• A strong communicator and collaborator , capable of working effectively across cross-functional teams and aligning diverse stakeholders towards common objectives.
• Organized and detailed oriented, with excellent project management skills and the ability to manage multiple priorities simultaneously.
• Comfortable engaging with senior representatives from global companies and representing SFC with professionalism and credibility
• Proactive and solution-oriented , taking ownership of initiatives and driving continuous improvement.
• An effective people leader with experience in developing, and motivating team members.
• Analytical, with the ability to interpret data , monitor KPIs and translate insights into recommendations and action.
•    Adaptable and comfortable working in a dynamic, international, and mission-driven environment.
• Passionate about sustainability and the freight and logistics sector . Previous experience in sustainability and familiarity with the logistics ecosystem are considered strong advantages.
• Experienced, with at least 5-7 years of relevant professional experience in membership management, business development, account management, partnerships or related field.

Why us?

❤️ Join a culture of collaboration, innovation, and sustainability. What you will get:

Take time for yourself:   Enjoy 27 days of holiday and 10 public holidays to relax, recharge, and do what matters most to you.
Right where you need to be:   Our office is located in the heart of Amsterdam, offering the perfect base for hybrid working.
Travel made easy:   If you’re in the Netherlands, we’ll provide you with an NS Business card, so commuting is one less thing to worry about.
Bike loan scheme:   Prefer cycling? We’ll help you get rolling with our bike loan program.
Grow with us:   We provide learning opportunities; you can keep building your skills and knowledge.
Care for your mind:  Full access to OpenUp means you can connect with psychologists, join mindfulness classes, and explore courses to support your mental health.
Good times guaranteed:   Whether it’s a creative workshop, a fun challenge, or some drinks and bites, join our team-building activities and enjoy time with your colleagues.