Technical Application Specialist (TAS) - Molecular diagnostics - Benelux

ppWe are looking for an experiencedbTechnical Application Specialist (Benelux) /bto join our Abbott Molecular Diagnostics team. In this role, you will provide expert technical and application support for Abbott's molecular diagnostic assays, systems, and solutions across the Benelux region, with occasional support provided to customers in France. Acting as a trusted technical advisor to both customers and internal stakeholders, you will support product implementation, troubleshooting, training, and customer success while contributing to the continuous improvement of our products and services. This position offers a unique opportunity to work at the forefront of molecular diagnostics, collaborating with customers, sales teams, service organizations, and global technical experts in a highly innovative healthcare environment. /ph3What You'll Do /h3ullipProvide first- and second-level technical and application support to internal and external customers through phone, email, chat, and on-site visits /p /lilipServe as a subject matter expert for Abbott Molecular Diagnostics assays, applications, and laboratory systems /p /lilipInvestigate technical issues, diagnose root causes, and deliver effective troubleshooting solutions remotely or at customer sites /p /lilipManage escalated customer cases and coordinate cross-functional activities to ensure timely issue resolution and customer satisfaction /p /lilipDevelop and deliver technical and application training programs for customers, distributors, and internal teams /p /lilipSupport product demonstrations, customer evaluations, user group meetings, congresses, and exhibitions /p /lilipPartner with Sales and Marketing teams by providing technical expertise during customer interactions, tenders, and commercial activities /p /lilipSupport new product launches, laboratory implementations, and the adoption of new assays and systems /p /lilipEnsure accurate documentation of customer inquiries and complaints in compliance with quality, regulatory, and operational requirements /p /lilipFacilitate communication between regional and global technical organizations to support knowledge sharing and continuous improvement initiatives /p /lilipMonitor product performance trends and provide valuable customer feedback to support product enhancements and service excellence /p /li /ulh3What You'll Bring /h3ullipDegree in Molecular Biology, Biochemistry, Life Sciences, Medical Laboratory Sciences, or a related scientific discipline; equivalent laboratory experience will also be considered /p /lilipExperience in technical support, applications, product specialist, laboratory operations, or a related role within the molecular diagnostics, life sciences, or healthcare industry /p /lilipStrong understanding of molecular biology techniques, including nucleic acid extraction, PCR, and related diagnostic technologies /p /lilipDemonstrated ability to troubleshoot complex technical issues and provide customer-focused solutions /p /lilipExperience delivering technical training, presentations, and product demonstrations to diverse audiences /p /lilipExcellent communication and interpersonal skills with the ability to build strong relationships with customers and cross-functional teams /p /lilipFluency in English and French is required, along with a good working level of Dutch; additional languages are considered an asset /p /lilipStrong organizational skills with the flexibility to work in customer laboratories, remote support environments, and cross-functional project teams /p /lilipProficiency with Microsoft Office applications and the ability to quickly learn technical software systems /p /lilipA proactive, resilient, and solution-oriented mindset with a commitment to delivering exceptional customer experiences /p /li /ulh3What We Offer /h3ullipA dynamic customer-facing role supporting innovative molecular diagnostic technologies /p /lilipThe opportunity to work with cutting-edge diagnostic assays and systems that make a meaningful impact on patient care /p /lilipCollaboration with international teams and exposure to customers, laboratories, and healthcare professionals across multiple markets /p /lilipContinuous learning, technical development, and career growth opportunities within a global healthcare leader /p /lilipA collaborative and inclusive work environment focused on innovation and customer success /p /lilipA competitive compensation and benefits package /p /li /ul /p #J-18808-Ljbffr