Customer Service & Planning Representative

As a Customer Services Officer, you manage end-to-end order processes for Italian clients in a fast-paced international environment, with autonomy, flexibility, and strong work-life balance.
We are looking for a Customer Services Officer who enjoys responsibility, variety, and building long-term customer relationships. Proven experience as a Customer Services Officer or in order-to-cash / order management
Native Italian speaker (mandatory) and Business-level English
Experience with SAP (preferred)
Experience with Salesforce (a plus)
Available from around April 1 and able to work during the summer period
You enjoy working in a structured way, even when priorities shift. This Customer Services Officer role is designed for professionals who want flexibility, trust, and development—not just a job.

Fixed office collaboration days with your team
You will join an international organisation active in the professional food and ingredients sector, serving business customers across Europe and beyond. As a Customer Services Officer, you are responsible for the full order-to-cash flow for Italian customers. Maintaining accurate administration and clean-desk procedures
Coordinating with internal teams such as Sales, Planning, and Logistics
Building sustainable, long-term customer relationships
You will mainly communicate via email, with occasional phone contact, allowing you to focus on quality, accuracy, and continuity rather than call volumes.
Ready to take ownership as a Customer Services Officer and make your workday count?