Customer Service & Planning Representative

Syngenta is a leading developer and producer of seeds. We bring farmers stronger, more vigorous, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.
Customer Service Representative

Type: Fulltime
Into action
At Syngenta Flowers, we bring colour and innovation to growers and markets around the world. Our Flower Seeds Operations team plays a vital role in ensuring customers receive the right products, information and support-on time and with care. We are looking for a proactive, customer-focused Customer Service Representative to join our team in Enkhuizen. In this role, you will be the key link between our customers, Sales, Supply Planning and operational teams, managing orders end-to-end and helping deliver an excellent customer experience.
Monitor order availability, shortages and unconfirmed order lines, working closely with Supply Planning and Sales to find the best solutions.
Process administrative activities in PAT / ABS, including order entry, credit notes, pre-payments and customer master data.
Prepare logistics, delivery, invoice and sales reports, including KPI analyses and ad-hoc queries.
Support continuous improvement initiatives and contribute to strong customer-service standards across the team.
At least one year of experience in customer service, order fulfilment, sales support or office administration.
Excellent English communication skills, both spoken and written.
Strong Microsoft Office skills, particularly Excel.
A collaborative mindset and confidence in working across different teams and cultures.

Flexible working options where possible to support a healthy work-life balance

• Grow and thrive – unlimited access to Learning Edge, our online learning platform, where you can continuously develop yourself through various training programs and courses.
• Access to our Employee Assistance Program (EAP), offering free advice, coaching, and support in areas such as career development, emotional support, and legal or financial advice.
• You will work directly with customers and colleagues across the business, gain exposure to global operations-including the APAC region-and receive training in our systems, products and processes. You will join a close-knit team where flexibility, ownership and supporting one another are central to how we work.