Business Support Administrator

Join Peterson Solutions as an Operations Coordinator and play a key role in shaping how we work globally. In this dynamic, hybrid role based in the NL or UK, you will support business operations, quality initiatives, and continuous improvement projects across our international organization. You will collaborate with diverse teams, analyze data to drive smarter decisions, and help deliver impactful training programs alongside Peterson Academy. Business Operations

• Assist in mapping and analyzing business processes to identify improvement opportunities.
• Support the implementation of improvement projects across service lines, sectors and key accounts.
• Collect, organise, and analyse performance data from Peterson Solutions’ systems to support decision-making.
• Help prepare reports and presentations for internal stakeholders.
• Coordinate meetings, workshops, and training sessions related to improvement initiatives.
• Collaborate with different Peterson Solutions business units and teams, such as Sector Leads and Solutions Hub

Quality Management

• Support the development and maintenance of quality documentation, including procedures, work instructions, and internal audit records.
• Assist in monitoring compliance with internal quality standards and external regulations.
• Help coordinate internal checks and audits with regional quality teams and follow up on their corrective and preventive actions.
• Contribute to the development of quality metrics and dashboards for quarterly feedback reports.
• Participate in quality improvement initiatives and campaigns across Peterson Solutions.

Training & Capability Building

• Coordinate Innovation and Operations team training sessions, workshops, and e-learning modules in collaboration with Peterson Academy.
• Track participation, feedback, and completion rates for improvement and quality-related training.
• Support the development of training materials and communications to promote learning and engagement.
• Maintain training records in Academy LMS and contribute to the continuous improvement of learning programs.
• Bachelor’s degree in Business, Sustainability, Quality Management, or a related field.
• 1–2 years of experience in a business, operations, quality, or training support role.
• Familiarity with process improvement and quality tools (Lean, Six Sigma, ISO standards) is a plus.
• Experience coordinating training or learning programs is an advantage.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and Smartsheet (or related Work Management Tools).
• Fluent in English; other languages are a plus.

At Peterson Solutions, you will help shape how we work on a global scale. This role gives you the chance to drive meaningful improvements, build valuable skills, and collaborate with diverse teams across the world. If you are interested, please send your application to job.