Manager Operations Support & Development

Execute AML Ops day-to-day activities in line with AML operational framework, proactively contributing to the standardization and efficient implementation of Enhanced Due Diligence (EDD), Transaction Monitoring (TM), and Screening processes to ensure both regulatory compliance and operational efficiency.

Take ownership of activities besides BAU, for example owning AML-related data governance initiatives, establishing and maintaining exceptions and issues trackers to enhance accuracy, completeness, and traceability, supporting risk identification and regulatory reporting.

Proactively participate and drive operational efficiency improvement projects through supporting TL in process re-engineering, adoption of automation tools, and cross-functional collaboration to continuously optimize AML workflows, reduce operational risk, and accelerate response times.

Establish and maintain AML operational quality control mechanisms, including periodic audits, KPI monitoring, and issue closure management, to ensure consistent achievement of quality benchmarks.

Closely monitor regulatory developments covering EMEA region, proactively assess their operational impact, and lead internal process adjustments and staff training to ensure ongoing compliance.

Collaborate closely with Compliance, Risk, Technology, Legal, and Business teams to foster cross-functional alignment and ensure AML operations are consistent with Group strategy and risk appetite.

Be responsible for implementing the global and regional KYC policies and merchant admission standards formulated by the risk solution, ensuring that the entire process from collecting KYC information, review and judgment to complete traceability always complies with the dynamically changing regulatory requirements.

In the process of managing daily reviews and handling complex cases, systematically summarize, refine the difficulties, ambiguities and merchant feedback encountered when implementing the policies and standards, and provide structured positive feedback to the solution.

Manage the review team, including but not limited to formulating and continuously optimizing standard operating procedures (SOP), quality assessment standards and training systems. As a senior expert, handle complex and difficult escalated cases.

What we’re looking for:

Bachelor’s degree or above in Finance, Law, Economics, Accounting, Risk Management, or related disciplines; professional certifications such as CAMS, CFE, CIA, or CISA are preferred.

Minimum 5 years of experience in AML/Compliance Operations, including at least 3 years in a management or team lead role, with proven experience leading EDD, TM, or Screening workflows within international financial institutions or FinTech/PayTech firms.

In-depth understanding of EU and Dutch AML regulatory frameworks (e.g., AMLD5/AMLD6, Dutch Wwft, DNB requirements), with proven ability to implement localized compliance solutions; local team collaboration or regulatory engagement experience in the Netherlands is highly desirable.

Demonstrated capability in process optimization, data governance, KPI management, and cross-functional collaboration; experience leading operational efficiency initiatives and implementing automation tools; prior experience building or restructuring operational frameworks from scratch is a plus.

Fluent in written and spoken English (working language); Dutch is a strong advantage; excellent communication, cross-cultural collaboration, and stakeholder management skills with the ability to articulate risk and operational insights clearly to senior management.

Familiarity with leading AML systems (e.g., Actimize, SAS, Quantexa, Socure) and data tools (e.g., SQL, advanced Excel, Power BI/Tableau); basic data analytics skills to guide teams in leveraging systems for operational efficiency.

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