Service Support Specialist

Time Type: Full Time
Move forward as Customer Service Agent at DSV in Tholen (Moerdijk MCF)
Would you like to work in an international team where customer service and administration come together in your daily tasks? Then join our customer care & support team!

In this role, you are the main point of contact for consumers of customers from DSV and support their sales departments across the Benelux, with expansion into new markets in the future: With a smile in your voice, you always provide the right level of service. responding to customer inquiries by phone and email, providing friendly and solution-oriented support;

• processing and modifying orders, performing administrative tasks in the CRM system, and sending financial documents;
• advising customers about products and personalization options (such as logos) and helping find the best solution for their needs;
• handling challenging questions professionally and creatively, from deliveries to invoices, ensuring every customer feels supported.

Your team stands out within DSV by an international and close-knit composition, strong collaboration and flexibility, and a creative approach to challenging customer enquiries. In a team of 9, you work together to deliver the best service and happy customers, with no two days being the same.

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"says Amine Sbai, Team Lead Customer Care & Support.

In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. affinity with customer service and good computer skills;

• excellent command of Dutch, English is a plus;
• a friendly, polite, and service-oriented attitude;
• It all counts for this vacancy of customer service agent in Tholen (Moerdijk MCF). a salary according to the CAO Contract Logistics, ranging from € 2.535,- to € 3.189,- (based on your knowledge and experience);
• a versatile full-time job at one of the largest logistics players in the world, starting in Tholen and eventually working in a new building in Moerdijk from 2026;
• working in 2 shifts (08:00–17:00 or 09:00–18:00), with the possibility to indicate your preference;
• plenty of development opportunities through the DSV Academy and external training, within a supportive team where you make a difference.

dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics
Working at DSV means playing in a different league.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. At DSV, performance is in our DNA. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.