Field Services Engineer

ppbField Service Engineer - Medical Robotic /b /p h3OVERVIEW /h3 pWant to embark on a thrilling journey with a passionate team dedicated to revolutionising patient care through the power of surgical robotics? /p pDo you crave the fast-paced environment of the Surgical Robotics Industry? /p pOur client is seeking remarkable individuals with an insatiable passion for innovation and an unwavering commitment to excellence. /p pJoin them as a Field Service Engineer and be part of a medical device company at the forefront of breakthrough technology. /p pAre you driven by curiosity, always eager to learn and grow? /p pThen this could be for you! /p h3KEY ACCOUNTABILITIES /h3 ul liResponsible for providing remote and on-site engineering support, planning and maintenance of the company’s medical device. /li liComply with Company procedures, according to local safety legislation and good manufacturing practices in order to maximize attention on patient safety and product quality; /li liSupport issue troubleshooting and resolution on field and/or remotely to maximize device uptime, ensure company goals achievement and continuous improvement of Customer satisfaction; /li liExecute corrective/preventive maintenance activities and system upgrades in compliance with approved procedures and work instructions; /li liCollaborate with numerous team members and with Customers during asset placement to ensure that installation site is meeting delivery and installation requirements of devices; /li liProvide system installation at Customer site, including shipment and delivery coordination, packaging return, functional checks and documentation closure for device acceptance; /li liPerform installation, system settings and technical support during events and demos; /li liEnsure that all technical support requests are accurately documented according to company requirements. /li liCommunicate technical issues to RD engineers when needed and coordinates resolution; /li liKeep maintenance documentation updated in a timely and accurate manner in order to ensure continuous tracking of devices, including configuration and spare parts; /li liManage assigned spare parts and tooling inventory to guarantee all parts and tools are properly tracked, calibrated and compatible with devices on field; /li liProvide user trainings on new features and improved functionalities after system upgrades;. /li liEducate users on basic troubleshooting, simple issues resolution and proper maintenance practices to minimize on site interventions and improve system reliability; /li liWork closely with Operations Management and other Company Departments to support new products launch; /li liCollaborate with other Company Departments to identify and evaluate new business opportunities, warranty conversions and contract renewals; /li liWork with RD Team to develop, validate and release procedures for field repairs; /li liCollaborate with RD Team to develop, validate and release new tool kits, including processes to track and maintain tool calibrations; /li liHe/She collaborates with other Company Departments (Sales and Clinical Team) to identify and evaluate new business opportunities, warranty conversions and contract renewals; /li liMaintain training status according to Company requirements, medical device regulation, and customer needs; /li liComply with safety standards and sterility protocols at each site. /li /ul h3SKILLS/EXPERIENCE REQUIRED /h3 ul liUp to 5 years of experience in similar role (med-tech or healthcare industry preferred – Medical Robotics would be a plus); /li liExperience reading technical drawings; /li liBachelor Degree in Engineering is a plus; /li liTeam player with experience in multifunctional and multicultural environment; /li liAbility to evaluate product quality and performance according to specifications; /li liExperience working with complex quality systems; /li liExperience in usage of calibrated maintenance and testing tools; /li liGood knowledge of most common IT Products/platforms to support documentation update and customer communication; /li liAbility to be autonomous in managing priorities and schedule according to customer requests and business needs; /li liAbility to stand for several hours /li liAbility to move and lift weights /li liAvailability to travel in the Netherlands and possibly the Benelux region /li liNative Dutch /li liFlexibility to travel with short notice to support urgent requests, occasionally on weekends; /li liValid driving licence. /li liAbility to comply with hospital credentialing requirements /li /ul /p #J-18808-Ljbffr