Support Officer

Your mission

As a Support Officer, you will act as the first point of contact for customers, ensuring smooth and efficient communication with internal teams. You will play a key role in handling customer inquiries, reviewing registrations, and supporting contract and product processes.
Your responsibilities include:
 

• Handling 1st line telephone support and responding to customer questions via email
• Reviewing customer registrations for correctness and logical consistency
• Reassigning inquiries to the appropriate colleague or team
• Drafting and sending standard quotes and contract templates
• Reviewing contracts and assigning them to the correct colleague
• Delivering products and ensuring customer satisfaction

Your profile

Job Requirements:  The ideal candidate possesses strong communication skills and the ability to make decisive, informed decisions. You can work effectively under pressure while maintaining a structured and organized approach. Accuracy and attention to detail are essential, as is the ability to work both independently and collaboratively within a team. A proactive mindset, initiative, and excellent time management skills, including planning, prioritization, and meeting deadlines, are key to succeeding in this role. The ideal candidate also possesses the following:

• MBO/MBO+
• Experience with customer communication
• Excellent English (written & verbal)
• Contact Centre experience is a plus
• Experience in a commercial setting is a plus

About us

At EuroQol, we help the world understand what health means to people.

The EuroQol Research Foundation is a Dutch non-profit organisation based in Rotterdam. We are the home of EQ-5D, one of the most widely used instruments for measuring health-related quality of life. Researchers, clinicians, health technology assessment bodies and policymakers around the world use EQ-5D to understand how patients experience their health and to make better decisions about care and treatment.

Behind this global impact is a small, international team of around 30 colleagues in our Rotterdam office. That means short lines, real ownership and the chance to see how your work contributes to research used worldwide. We value collaboration, curiosity and care for each other, and we offer a professional, informal working environment where people can grow.