Service Product Manager

ph3Job Description /h3 pThe Service Product Manager is responsible for developing, pricing, quoting, and managing the lifecycle of service offerings across the EMEA region. The role ensures services are commercially competitive, operationally deliverable, and aligned with customer needs. /p bKey Responsibilities /b ul liDevelop and manage service offerings across their full lifecycle. /li liConduct market, customer, and internal analysis to identify service opportunities. /li liCreate and maintain service documentation including service descriptions, scopes of work, and SLAs, ensuring services are standardised and scalable across the region. /li liPrepare and deliver accurate, commercially sound service quotations, defining scope, cost-to-serve, margin, and risk considerations for each quote. /li liDevelop and maintain service pricing structures, rate cards, and packaged offerings. /li liAnalyse win/loss data and market trends to refine pricing. /li liWork closely with Engineering, Field Service, Operations, Supply Chain, Finance, and PMO. /li liTranslate customer and market requirements into clear service specifications. /li liEnsure new services meet operational readiness and governance requirements. /li liProvide training and guidance to Sales, Service Delivery, and Channel Partners. /li liCommunicate service offerings, updates, and roadmap to internal and external stakeholders. /li /ul h3Qualifications /h3 ul liDegree in Engineering, Business, or a related field. /li li5-10 years of experience in technical services or products (industrial, infrastructure, or similar). /li liExperience in pricing, quoting, tendering, or commercial management. /li liStrong analytical skills with ability to assess cost, margin, and risk. /li liProven ability to work cross-functionally and influence stakeholders without direct authority. /li liStrong communication skills with both technical and non-technical audiences with ability to interpret technical information and translate it into service requirements. /li liDemonstrated customer focus, combined with strong planning and organisational skills and a continuous improvement mindset. /li liCertifications such as ITIL, PMP, or PRINCE2 are a plus. /li /ul /p #J-18808-Ljbffr