Senior Service Designer

ppAt Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process. /p h3What will you do? /h3 ul liMap insights and foresight across the customer experience /li liMake complex information transparent and visual across the client organisation /li liTranslate insights into opportunities, concepts and solutions /li liCo-create with stakeholders across the client’s business to shape propositions and service concepts /li liOrchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experience /li liEnsure smooth handover of concepts to UX/UI designers who take them further /li liFacilitate workshops and co-creation sessions (content + logistics) /li liAct as a thought partner for the client, bringing curiosity and CX market awareness /li liInspire colleagues and share knowledge; help advance Essense and our clients through craft and vision /li /ul h3What do you bring? /h3 ul liYou have a Bachelor or Master degree in Service, Industrial or Interaction Design. /li liAt least 6 years of relevant work experience, preferably at an agency /li liA passion for making complex situations / information insightful /li liAnalytical ánd creative, with empathic ability and strong communication skills /li liDemonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints /li liA strong portfolio that shows your work and results from a range of projects /li liYou can give clients pro-active advice on the best approach for achieving their goals /li liCapable of planning, managing and executing service design projects, including leadership skills and good stakeholder management /li /ul h3What do we bring? /h3 ul liA great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer. /li liAn above market average salary /li liTravel allowance, lunch, and other secondary working conditions /li liGreat and smart colleagues, team events and drinks /li liOpportunities for personal development /li liEvery third Thursday of the month 'Essense Day', on which we focus with the whole team at developing ourselves /li liAnd last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more! /li /ul h3Our culture: /h3 pWe value a good work environment. We stand for quality, but also for fun, based on the following core values: /p ul liOpen: We love to explore, share and embrace. /li liDriven: We strive for the optimal result. /li liCollaborative: We work better together. /li /ul h3We kijken ernaar uit om van je te horen! /h3 /p #J-18808-Ljbffr