Sr. Manager Service & Parts

ppFounded in 1972, Ranpak's goal was to create the first environmentally responsible system to protect products during shipment. Ranpak’s mission is to deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. With this we deliver an important contribution to reduce the global plastic crisis. /p pThe development and improvement of materials, systems and total solution concepts have earned Ranpak a reputation as an innovative leader in e-commerce and industrial supply chain solutions. Besides Protective Paper Solutions Ranpak invests heavily in its Automation division. /p h3Purpose of the role /h3 pTo manage and coordinate all activities related to after-market sales and service to meet the level of demand of availability of all Ranpak Automation equipment in the field. /p h3Reporting /h3 pThe Senior Manager Service Spare Parts reports to Business Director Automation. /p h3Responsibilities /h3 pResponsible for optimal after-market sales and service, in terms of costs, service levels, hotline, spare parts (quotations, contracts, deliveries and stock levels), invoicing and operational efficiency. Manage the Hotline, Field Service and Spare Parts teams and maintain close contacts with various Ranpak Automation departments like Assembly, Engineering, Sales, Marketing and Finance as well as external contacts such as suppliers, third party service providers, customers and end-users. Oversee the service chain and contribute actively to further development and optimization of this chain. /p ul liManage, develop, organize and evaluate the Hotline, Field Service and Spares teams of Ranpak Automation /li liManage and lead operations of Hotline, Field Service and Spare Parts for Ranpak Automation /li liDevelop and improve workflows and processes for Hotline, Field Service and Spare Parts activities /li liStrategic sourcing and training of third party service providers for Ranpak Automation worldwide /li liSetup annual budgets for the related service activities /li liDevelop analytic systems and data management capabilities to monitor and analyze KPI’s, ongoing performance and budgets /li liUnderstand customers’ needs, service those needs and develop and maintain positive business relationships with customer and end-user key personnel in- or directly relevant to service activities /li liIdentify and manage risk within the service chain /li liCooperate with global colleagues to support the buildup and development of the Ranpak Automation global service organization /li /ul h3Profile /h3 ul liTechnical bachelor or university level in Mechanical or Electrical Engineering with 4 to 8 years related experience in service. /li liUsed to making decisions in a fast changing international environment, taking frequent interruptions and market, economic, social and political environments in to account /li liAbility to think and respond quickly and adjust schedules and operating plans in response to unplanned events /li liEasy, open, honest and integer communicator who is able to build relationships both internally and externally on different levels and in multicultural environments /li liGood verbal written communication skills in English and Dutch/German (additional languages are a plus) /li liAble to manage a team /li liWell-organized and a professional working ethic /li liAbove average use of computer applications (e.g. Word, Excel) /li liWillingness to travel occasionally incl. overnight travel worldwide /li liNo 9-5 mentality /li liIn depth knowledge of ERP systems and CRM software /li liKnowledge of MS-Office /li liIn depth knowledge of complex machines /li /ul h3What we offer /h3 ul liThe possibility to make impact in a fast growing stock listed company /li liWorking in a collaborative culture, informal but highly results-focused /li liInteresting learning development opportunities /li /ul /p #J-18808-Ljbffr