IT Field Service Engineer

ppDo you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations. /p pAs an IT Field Service Engineer, you provide hands‑on technical support to business users on‑site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment. /p pIn this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic operations. You will be based in Maastricht, with regular travel to support offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis. /p h3Key responsibilities /h3 pbCustomer Stakeholder Engagement /b /p ul liDeliver a professional, customer-focused service to laboratory staff and business users. /li liCommunicate clearly with users regarding progress, resolution, and next steps. /li liBuild positive working relationships with site staff and IT colleagues. /li /ul pbField Support End-User Services /b /p ul liProvide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices. /li liResolve incidents and service requests efficiently in line with agreed SLAs. /li liInstall, configure, maintain, and replace IT hardware and software. /li liSupport user account setup, access requests, and device onboarding. /li /ul pbIncident Request Management /b /p ul liDiagnose and troubleshoot technical issues across hardware, software, and connectivity. /li liEscalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate. /li liSupport Priority 1 and Priority 2 incidents when required, including out-of-hours support where agreed. /li /ul pbSite Operational Support /b /p ul liProvide IT support for forensic laboratories, ensuring minimal disruption to operational activities. /li liAssist with IT rollouts, refresh programmes, and site-based changes. /li liSupport basic network tasks at site level, including patching, connectivity checks, and device swaps. /li /ul pbAsset Compliance Management /b /p ul liManage IT assets throughout their lifecycle, including deployment, tracking, and disposal. /li liEnsure adherence to Eurofins security policies, data protection, and compliance requirements. /li liSupport audit activities where required, including evidence gathering and validation. /li /ul pbOn Call Out of Hours Support /b /p ul liParticipate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets. /li /ul h3Qualifications /h3 pWe are looking for someone who: /p ul liHas 3+ years of experience in IT Field Service, Desktop Support, or a similar role /li liHas strong knowledge of Windows environments and hardware troubleshooting /li liHas experience with tools such as Intune, SCCM, and laptop imaging /li liIs familiar with IT service management practices (e.g. ITIL) /li liCommunicates clearly and is customer-focused /li liIs able to work independently across multiple locations (Maastricht, Bruges/Brugge, Cologne/Keulen, Amsterdam) /li liIs fluent in English; proficiency in Dutch is preferred /li liHas a valid Dutch driving license /li /ul pWe are unable to provide visa sponsorship for this position. /p /p #J-18808-Ljbffr