Senior Service Manager

Service Manager – Benelux

Hybrid | Roermond, Netherlands

We are looking for an experienced Service Manager to manage multiple service teams and ensure high-quality service delivery for customers across the Benelux.

Key Responsibilities

• Manage multiple service teams and suppliers, ensuring quality, safety and effective deployment.
• Coordinate planning, service activities and financial administration.
• Support recruitment, onboarding and development of service teams.
• Act as the main customer contact for service and maintenance matters.
• Identify and resolve customer issues proactively.
• Drive improvements to service processes and working methods.
• Monitor orders, timesheets, reporting and other service administration.
• Manage service delivery within budget and margin.
• Identify opportunities for additional services and projects with existing customers.
• Work closely with Account Management, HR and internal teams.

Requirements

• Higher professional education, preferably technical, logistics, or business.
• 7+ years' experience in a similar service management role.
• Experience managing multiple service teams (50+ FTE in total).
• Strong Dutch and English communication skills.
• Experience in a complex intralogistics environment is preferred.
• Proactive, results- and solution-oriented, organised, and stress-resistant.