Team Lead - Field Service Engineers

ppbLocation: Mpac Langen | Wijchen, Netherlands /b /p pbLead a global team. Drive service excellence. Shape the future of customer success. /b /p pAt bMpac Langen /b, we design and deliver world-class automation and packaging solutions for customers across the globe. Based in bWijchen /b, our service organisation plays a critical role in ensuring customers achieve maximum performance from their equipment. /p pWe are looking for a bTeam Lead Field Service Engineers /b to lead, coach and develop our team of Field Service Engineers while ensuring the safe, efficient and high-quality delivery of installation, maintenance and service activities worldwide. /p pThis is an exciting opportunity for an experienced Field Service Engineer or Service Team Leader who combines strong technical expertise with a passion for leadership, people development and customer satisfaction. /p h3What You'll Be Doing /h3 pAs Team Lead Field Service Engineers, you will be responsible for the day-to-day operational leadership of our field service team and will act as the key link between engineers, customers and internal stakeholders. /p ul liLeading, coaching and supporting a team of Field Service Engineers and the Field Service Trainer. /li liDriving performance in the areas of safety, quality, productivity, customer satisfaction and efficiency. /li liProviding guidance on complex technical issues, machine installations and customer escalations. /li liWorking closely with Planning, Project Management, Engineering, Customer Support and Sales to optimise service delivery. /li liManaging resource allocation and ensuring the right people are assigned to the right projects. /li liFostering a culture of continuous improvement, knowledge sharing and professional development. /li liMonitoring operational KPIs and identifying opportunities to improve service performance and customer experience. /li liActing as an escalation point for customers and supporting the team in delivering exceptional service worldwide. /li /ul h3What We’re Looking For /h3 pWe’re interested in speaking with candidates who can bring both technical credibility and strong leadership skills. /p ul liBachelor's level education or equivalent experience in Mechatronics, Electrical Engineering, Mechanical Engineering or Industrial Automation. /li liAt least 5 years’ experience in a Field Service Engineering or similar technical service environment. /li liPrevious experience leading, mentoring or coaching engineers. /li liStrong knowledge of machine building, industrial automation and service operations. /li liExperience working within an international customer-focused environment. /li liExcellent planning, organisation and problem-solving skills. /li liStrong communication skills in both Dutch and English. /li liA passion for developing people and creating high-performing teams. /li /ul h3Why Join Mpac Langen? /h3 pAt Mpac Langen, you'll be joining a business that combines innovation, engineering excellence and a collaborative culture. As part of the wider Mpac Group, you'll have the opportunity to work with international customers, cutting-edge technology and highly talented colleagues. /p pIn this role, you will: /p ul liMake a direct impact on customer success across global projects. /li liLead and develop a team of skilled technical professionals. /li liDrive operational improvements and service excellence. /li liWork within an international and growing organisation. /li liPlay a key role in supporting the continued success of the Mpac Langen brand in Wijchen. /li /ul h3Ready to Lead? /h3 pIf you're an experienced technical service professional looking to take the next step in your leadership career, or an established service leader seeking a new challenge within a global engineering business, we'd love to hear from you. /p pbJoin Mpac Langen in Wijchen and help us deliver exceptional service experiences for customers around the world. /b /p /p #J-18808-Ljbffr