Global Director of Logistics & Fulfilment

pMore than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste! /pbrZet nu de volgende stap in uw carrière. Scroll naar beneden om de volledige functieomschrijving te lezen en te solliciteren.brpAt Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste and we work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has expanded rapidly across Europe, the US, and Canada, with over 500 million meals saved across our 20 countries to date. /pbrpWe’re proud of what we’ve achieved so far, but did we mention the issue is huge? We always want to raise the bar and that’s where you come in. /pbrYour mission at Too Good to Go…brpWe’re looking for an exceptional Global Director of Logistics Fulfillment to lead the end-to-end logistics and fulfillment engine behind Parcels across transportation, warehousing, repack, pick/pack, and last-mile delivery. This is a strategic role with a highly operational core: you’ll define the global fulfillment strategy, build the partner ecosystem, and drive the day-to-day performance and continuous improvement needed to scale reliably in an agile, high-growth environment. /pbrpYou will report to the VP Operations, Parcels and sit on the Global Parcels Leadership Team, leading a global organization of 15+ team members across 10+ countries. /pbrpOur Parcels business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into bundles, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing Too Good To Go app, customers can opt to have their orders conveniently delivered to their doorstep or pick it up from a nearby location. Instead of allowing these products to go to waste, manufacturers decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market. /pbrIn the role, you will:brbBuild and scale a best-in-class fulfillment network (strategy + execution) /bbrullibr/liliOwn and optimize the full Parcels logistics value chain: inbound to warehouse, repack/kitting, inventory management, pick/pack, carrier handoff, last-mile delivery, and returns/claims.br/liliArchitect and execute a logistics and fulfillment strategy that supports cost efficiency, service quality, and international growth.br/liliOperate comfortably in ambiguity: create structure fast, make trade-offs, and iterate as we scale.br/li /ulbrbOwn and manage the 3PL and carrier ecosystem /bbrullibr/liliEvaluate, select, and onboard 3PLs, fulfillment partners, and data/visibility providers; negotiate commercial and legal terms and ensure strong governance.br/liliDefine and implement operational standards with partners: facility/site design, process flows, repack specifications, SOPs, WMS/data integration, ERP migrations and capacity planning.br/liliLead quarterly and annual business reviews; own partner performance against SLAs and drive corrective action when service or cost drifts.br/li /ulbrbDrive performance through SOP, planning, and inventory discipline /bbrullibr/liliBe an active driver of the monthly SOP cadence, connecting and challenging demand forecasts, supply planning, capacity, and operational constraints.br/liliPartner closely with Commercial and Supply Planning to maintain healthy inventory: reduce obsolescence, shrink, and write-offs, and improve inventory turns.br/liliBuild dashboards and operating rhythms that create transparency and decision speed across markets.br/li /ulbrbLead teams and cross-functional execution in a matrix /bbrullibr/liliLead and develop a global logistics organization; set clear priorities, empower local leaders, and raise the operational bar across markets.br/liliWork shoulder-to-shoulder with Commercial, Marketing, Product, Finance, Projects/CI, and local Operations teams to execute against business goals.br/liliLead complex cross-functional initiatives (e.g., carrier transitions, new country launches, peak readiness, system implementation, process changes).br/li /ulbrWhat success looks like for this role:brullibr/liliA scalable, repeatable fulfillment model that behaves like a modern e-commerce operation: reliable delivery, strong unit economics, and operational control.br/liliStrong partner performance and accountability: clear SLAs, measurable outcomes, and continuous improvement.br/liliDefine and implement service metrics (e.g., on-time delivery, refunds, delivery quality) while driving down cost-to-serve.br/liliInventory health and planning maturity: fewer write-offs, fewer surprises, faster decision cycles.br/li /ulbrWhat is required for this role:brullibr/liliExperience in senior logistics / fulfillment leadership (or similar), ideally in e-commerce, food delivery, meal kits, retail, or food/CPG supply chain.br/liliProven experience building and managing multi-country logistics operations with multiple 3PLs and carrier partners.br/liliStrong track record in warehouse process design and optimization (directly or through 3PLs): pick/pack, repack/kitting, layout, capacity planning.br/liliExperience with cross-border and pan-European parcel networks is a strong advantage.br/liliExperience in a global matrix organization is a plus.br/liliStrong analytical capability (KPIs, dashboards, root-cause problem solving) and planning discipline (SOP, capacity, inventory).br/liliExcellent stakeholder management—able to align teams, challenge constructively, and drive decisions.br/li /ulbrYou’ll succeed in this role if you are:brullibr/liliA strategic operator: you can design the system and also roll up your sleeves to make it work day to day.br/liliComfortable moving fast: you can deliver outcomes in an agile, iterative environment without waiting for perfect information.br/liliCommercially sharp: you understand unit economics, contract levers, and how to scale with partners without losing control.br/liliCalm under pressure: you can handle peak periods, partner incidents, and operational fire-fighting while still improving the system.br/li /ulbrOur values:brullibr/liliWe win together: Food waste is a big beast to fight. We can do it if we win together as Waste Warriors with no ego. We believe in a #oneteam.br/liliWe raise the bar: We always push for more. We work smart, smash barriers and elevate one another.br/liliWe keep it simple: Our ambitions are bold but our solutions are simple.br/liliWe build a legacy: We’re proud of the change we’re driving.br/liliWe care: We always look out for each other. Caring is also about the way we do business. We do the right thing.br/li /ulbrWhat we have to offer:brullibr/liliA rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.br/liliThe experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 20 countries (and growing).br/liliStrong personal as well as professional development in an intense and high-growth scale-up environment.br/liliAn open company culture where you have the independence and room to unleash your creativity. xgiwjmb br/liliA strong team culture where successes are celebrated together.br/li /ulbr