Lead Concierge

Lead Concierge

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Lead Concierge

Full-time · Senior School Leidschenveen and Junior School Leidschenveen (Locally recruited from within the Netherlands*)

If you are a personable, positive and committed professional who can add value to the reputation of our School, this leadership position could be a perfect match for you. You'll lead a dynamic and skilled team of concierges to maintain the excellent quality of the buildings and grounds whilst also contributing to its development. The concierge team is known for its friendly, proactive and energised approach to customer service and facility management.

The role:

The Concierge Team Leader will manage the team of concierges across two schools on one campus which is located on our site in Den Haag Leidschenveen. The two schools share an outside area that is used as the play area for the children and these grounds are enclosed in between the two campus buildings. 

The concierge team assists the schools in all activities connected to the day-to-day school business as well as extracurricular activities.  Also, they facilitate all gatherings organised by the schools such as parent evenings, music performance evenings or comparable cultural activities where the students perform for an audience existing off the parents and teachers. 

In conjunction with the Operations department the team lead, and the concierge team will attend to all maintenance of the grounds and the buildings. The position of the concierge is of paramount importance to the centralised team of operations; who are responsible for managing all yearly maintenance, replacement projects and campus development projects.  

The focus for this role is making sure all facilities comply with health and safety regulations, to welcome the contractors on campus making sure they execute the job correctly and ensuring close contact with team operations.  

Daily malfunctions of installations or building aspects, for instance a leaking roof, are noticed first and foremost by the concierges. It is the responsibility of the lead concierge to create tickets with the external maintenance vendors and make sure they respond and repair according to contract agreements.  As well as report any dangerous situation to the head of operations, the head of security and data protection, and the head teacher.  

Other key tasks:

• Check that maintenance and repairs (electrical, building and plumbing) as required are carried out timely and ensure that larger maintenance issues are reported and dealt with via the facility management system (FMIS) called: WISH;

• Maintain cleanliness and tidiness of the campus including staffrooms and toilets, coordinated through the school’s cleaning company;

• Manage budgets and ensure cost-effectiveness;

• Ensure the facilitates meet local and British school accreditation. regulations and environmental, health and security standards, including regular testing of the evacuation and stay safe inside system, and attendance of SSL and JSL H&S meetings;

• Maintain healthy relationships with neighbouring businesses, Gemeente representatives and agencies;

• Collaborate effectively with the other Lead Concierges within the organisation and the operations team, including the effective coordination of concierge holiday schedules;

• Conduct staff professional dialogues;

• Work flexible shift patterns. 

The candidate:

You are an enthusiastic and approachable colleague with a flexible ‘can do’ attitude to work. As a strong communicator, you have the ability to build and maintain good working relationships as well as:

• Physical energy to carry out daily functions which require lifting, manual dexterity, and walking with ease around a two-story building;

• Communication and influencing skills, in person and in writing (in Dutch and English);

• Analytical and problem-solving skills, decision-making and ability to lead and manage teams and work closely with the operations and facilities team who are responsible for the Multiyear maintenance plan and budgets;

• Work closely with the two headteachers to manage expectations across the campuses and provide equal levels of service to both schools;

• Organisation, time management, prioritising and the ability to handle a complex varied workload;

• A good knowledge of IT packages.

Application Procedure:

If you are excited by what you have read so far, please apply below, uploading your CV and a letter addressed to James Oxlade, Headteacher at SSL, no longer than one side of A4, explaining clearly how you think your qualifications, skills and experience make you a good candidate for this post. 

Please note: applications without a letter of motivation will not be considered.

The closing date for applications: Monday, 2 September 2024 at 12:00hrs CEST.

Early applications are encouraged, and we reserve the right to appoint and close the advert before the deadline if we find an exceptional candidate. 

* Please note: only applicants with the right to work in the Netherlands will be considered for the role. Please check your visa and residency permit status before applying.

Safer Recruitment

The BSN is an equal opportunities employer and is fully committed to safeguarding and promoting the welfare of young people. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All applicants are subject to a rigorous screening process that includes: verification of qualifications; obtaining two supervisory references (including current employer's) and obtaining current and previous Police Checks. Any employment gaps in CVs will be addressed during interview. 

Our 4 campuses provide state of the art, inspiring learning environments for over 2000 students. Our Language Centre and International Leadership Academy offers a range of courses, serving the needs of our staff. For more information, please view our campuses or take our virtual tour.

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