Senior Site Reliability Engineer (SRE & AI Platform Operations)

ppHelloPrint is mid-transformation. The entire platform is being rebuilt from the ground up: new frontend, new pricing engine, new content engine, new product engine. Everything agent-ready. We ship in a week what used to take a year. What we do not yet have is someone who owns the reliability of all of it: the SLOs, the cost, the AI runtime, and the guardrails that let product engineers move fast without breaking things. That is this role. /p h3bCore Objective: /b Take full technical ownership of production reliability, distributed observability, deployment safety, cost optimization, and AI runtime infrastructure across high-velocity microservices and cloud workloads. /h3 h3bWhat you will do: /b /h3 ul libSLOs Error Budgets: /b Define, track, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error-budget policies across core customer journeys and critical services (including checkout, payments, catalog pipelines, and routing engines). /li libDistributed Observability Telemetry: /b Expand Telemetry, Sentry + Google Cloud Monitoring distributed tracing, and automated diagnostic tooling across microservices, Laravel Horizon queue workers on Redis, and Google Cloud infrastructure. /li libDeployment Safety Progressive Delivery: /b Partner with product teams to evolve CI/CD pipelines with canary traffic shifting, automated SLO-driven rollbacks, and automated health gates in GitHub Actions. /li libAI Platform Operations FinOps: /b Architect, monitor, and scale the runtime infrastructure supporting AI agents, semantic pipelines, and background automation. Take full ownership of runtime cost control, model and token budget tracking, latency profiles, rate limits, queue backpressure, and provider availability. /li libCloud Infrastructure Cost Budget Optimization: /b Partner with engineering leadership to drive continuous FinOps practices across Google Cloud workloads, actively identifying resource inefficiencies, optimizing compute/storage footprint, and enforcing infrastructure budget guardrails. /li libIncident Management Post-Mortems: /b Lead on-call incident response and blameless post-mortems, systematically turning root causes into automated tests, synthetic checks, and architectural guardrails. /li libResilience, Capacity DR: /b Drive capacity forecasting, dependency isolation, automated load testing, and disaster recovery validations against strict RTO/RPO targets. /li libInfrastructure as Code Security: /b Own declarative infrastructure workflows using Terraform and Google Cloud Run, ensuring strict IAM least privilege, Secret Manager, and deterministic environments. /li libToil Elimination DevEx: /b Build pragmatic internal tooling, runbooks, and self-service deployment primitives that eliminate firefighting and enable product engineers to ship reliably. /li /ul h3bWhat we are looking for: /b /h3 ul libProduction SRE Platform Background: /b Proven experience operating and scaling high-traffic distributed production systems where uptime, low latency, and safe release cycles are paramount. /li libDeep Diagnostic Capabilities: /b Strong troubleshooting skills across Linux environments, containerized runtimes, relational/NoSQL databases, Redis queues, and cloud network boundaries. /li libGCP Serverless Container Stacks: /b Extensive hands-on experience with Google Cloud Platform, Google Cloud Run, and infrastructure automation via Terraform. /li libCost Governance FinOps Mindset: /b Demonstrated ability to monitor, analyze, and optimize cloud and AI runtime costs, striking the right balance between performance, reliability, and budgetary efficiency. /li libTargeted Monitoring Tracing: /b Practical experience configuring Sentry (for error reporting and distributed tracing across Laravel and Astro frontends) alongside Google Cloud Monitoring for SLI tracking and canary gates. /li libAutomation Scripting Skills: /b Proficiency in Python or TypeScript/JavaScript for platform tooling, combined with practical working familiarity with modern PHP in a Laravel ecosystem. /li libAI Operations Affinity: /b Familiarity with operationalizing LLM integrations, embeddings/vector workflows, rate-limited external APIs, or background task orchestration. /li libEngineering Mindset: /b Pragmatic builder with high technical agency who values durable system guardrails and deterministic automation over manual interventions. /li /ul h3bWhat we offer: /b /h3 ul libRoom to grow: /b opportunities develop fast, within your role and across HelloPrint /li libInternational environment: /b work with 100+ professionals from 20+ nationalities in Rotterdam or Valencia /li libReal impact: /b shape the future of a high-growth, AI-driven company where your ideas actually land /li libOwnership from day one: /b work with experienced leaders, take initiative, and drive projects with freedom to innovate /li libHello-Benefits: /b including 24/7 HelloFit gym access, UrbanSportsClub discount, the best events and company-sponsored healthy meals every day /li /ul pAt HelloPrint, we believe diversity makes us better. We’re building a workplace where everyone can be themselves, grow, and do their best work regardless of background, identity, or perspective. We welcome applicants from all backgrounds. /p /p #J-18808-Ljbffr