Team Lead High-Tech

ph3Overview /h3 pAs the Team Lead, you will be responsible for overseeing the customer service performance for our key customers, with a strong focus on operational excellence, cost management, and continuous improvement. You will ensure the delivery of high-quality after-sales service, driving exceptional customer satisfaction and operational efficiency. /p h3About the Role /h3 pIn this role as Team Lead, you will collaborate closely with cross‑functional teams, including the Customer, Quality engineers, Customer Account Teams, Life cycle management Teams, and other internal stakeholders. Your focus will be on enhancing customer satisfaction and extending the lifetime of our customers’ products by proactively addressing issues, managing service delivery timelines, and implementing continuous improvements within the customer service process. /p pBy fostering a culture of operational excellence, driving cost‑effective solutions, and ensuring timely resolution of customer challenges, you will strengthen customer relationships, maximize product performance, and contribute to the long‑term success of both the company and its customers. /p h3Key Responsibilities /h3 ul liLead and support the team of the failure analysis engineers /li liOversee the timely and effective resolution of customer requests, including Root Cause Analysis, repairs, and upgrades /li liTrack and monitor team KPIs, set objectives and ensure alignment with company targets /li liCollaborate with process engineers to implement improvements in customer service specific processes /li liTrain, mentor, and support team members, fostering continuous professional growth and skill development /li liHandle the escalation of complex issues, ensure swift and appropriate resolutions /li liCultivate and maintain strong, long‑term relationships with key customers, ensuring customer satisfaction /li liManage inventory, tools, equipment, and personnel to ensure optimal utilization and smooth operations /li liEnsure adherence to safety and quality standards /li /ul /p #J-18808-Ljbffr