Client Relationship Manager Netherlands & Captive Solutions Manager Benelux

Job SummarybrVoor de volgende functie kunnen diverse soft skills en ervaring vereist zijn. Zorg ervoor dat u het onderstaande overzicht zorgvuldig controleert.brpThe Client Relationship Manager Captive Solutions Manager Benelux is an essential part of our Major Accounts team and key for providing our large and complex clients excellent service. The role covers Client Relationship management for the Netherlands and Captive Solutions Manager for the Benelux region. /pbrollibr/liliClient relationship Management (NL) – Proactive engagement with and knowledge transfer to brokers and clients focused on Chubb’s products services associated within the upper Middle Market and Major Accounts segment (complex accounts).br/liliCaptive Fronting Solutions Management (Benelux) – Manage existing captive clients in the Benelux region and provide expertise to the local teams on captive fronting programs and promote Chubb’s captive fronting propositions with external stakeholders (clients, captive managers, risk managers and brokers) to grow the business. The role will report directly into the Head of Major Accounts in the Netherlands and has a dotted line to the Multinational Segment Leader Continental Europe based in Paris. This role will have strong stakeholder alignment with the Operations department and Underwriting Operations.br/li /olbrpThe role will report directly into the Head of Major Accounts in the Netherlands and has a dotted line to the Multinational Segment Leader Continental Europe based in Paris. This role will have strong stakeholder alignment with the Operations department and Underwriting Operations. /pbrKey Responsibilitiesbrullibr/liliEnsure that all (captive) program and services are well-communicated and coordinated among all parties, including underwriting, SD, brokers, clients, legal, service teams, and claims;br/liliDrive the captive renewal underwriting process by providing expertise and ensuring Chubb delivers on its promises to the end client in a smooth and well, co-ordinated manner;br/liliStructurally engage with target broker population and clients (e.g. through individual or collective master class initiatives, periodic meetings);br/liliWork with Marketing Communication department on Captive Proposition and Products; Ensure the operational effectiveness of captive programmes and ensure Chubb delivers on excellent customer experience;br/liliMaintain the CRM data base with relevant updates and information;br/liliBuild and maintain a target list of captive fronting opportunities in close cooperation with Countries' Sales, Major Accounts, and Lines managers;br/liliSupport the Head of Major Accounts in organising events such as Risk Forum and Client Advisory Board;br/liliAttract new Captive Clients;br/liliReview progress and xgiwjmb embed continuous improvement framework through engagement with internal stakeholders;br/liliClient executive for a select group of clients, also non captive, being the first contact for them at Chubb, regular visits, organise Stewardship Meetings etc.;br/liliSupport the renewal process of Benelux captive accounts, anticipating changes in the fronting structure, updates of collateral requirements, taking part of discussions with clients and brokers etc.;br/liliContinuously assist local teams to respond to captive related enquiries/requests received by our clients;br/liliMonitor and enforce adherence by Major Accounts Underwriters to agreed standardized workflows for all Multinational placements and renewals;br/liliReinforce agreed workflows through structured check-ins, team briefings, and one-to-one coaching with underwriters where required.br/li /ulbr