Business Process Analyst

ph3Job Summary /h3pIn many process analyst roles, the job ends when the model is done. Here, that is where it starts. Are you someone who can look at the data behind a process and understand how it actually performs? Do you challenge assumptions and use data to identify opportunities for improvement? Then you will recognize yourself in this role. At Kiwa, understanding how processes perform in practice is essential to creating consistency and driving improvement across more than 30 countries. As part of Kiwa's global ERP transformation, we are building one standard way of working. The modelling gives us the foundation. The data tells us where to go next. If this sounds like the way you approach process improvement, this could be the role for you! /ph3About the role /h3pAs a Business Process Analyst, you will model Kiwa's business processes and work with stakeholders across the globe to keep them accurate and useful. You will join a team of six analysts within the BPM team. Together we map and govern Kiwa's processes across multiple countries. Your main focus will be Lead-to-Cash. /ppMost of your time goes into modelling. During rollouts, you will facilitate workshops and build BPMN models, working closely with process owners and functional consultants to make sure what we document reflects what actually happens. Between rollouts, you will keep those models current and support the countries that use them. /ppWhere process mining data is available, you will use it to check the models against reality and spot where processes slow down or deviate. It adds a useful second lens to the modelling work, and it will grow as the practice matures. /ppSo you will need to be comfortable talking to senior stakeholders in different countries, and structured enough to turn those conversations into clear, consistent models. Affinity with data analysis is a plus. /ph3What you will do: /h3ulliModel business processes in BPMN 2.0, from value chain down to task level; /liliRun as-is and to-be analyses and identify where processes can improve; /liliAnalyse process mining data to assess how processes perform in practice; /liliTurn that analysis into clear visuals and recommendations that people act on; /liliMaintain process documentation in our central repository and keep it consistent across countries;Facilitate workshops and interviews with stakeholders to gather and validate process information; /liliSupport impact assessments for process changes with local entities; /liliWork with project teams and functional consultants during country rollouts; /liliHelp us further develop the BPM framework, governance and performance measurement. /li /ulh3Do you have what it takes? /h3pFor this role, we are looking for someone who enjoys combining process thinking with data-driven analysis. You are comfortable moving between process modelling and stakeholder discussions, and you know how to turn insights into actionable recommendations. You communicate effectively with stakeholders at different levels and feel at ease working in an international environment. In addition, you bring: /pulliA Bachelor's or Master's degree (or equivalent working and thinking level); /liliAt least 3 to 5 years of experience as a business process analyst, process consultant or similar; /liliHands-on experience with BPMN 2.0 modelling; /liliExperience with a process repository like Mavim, ARIS or Signavio; /liliExperience with data analysis and visualisation, for example in Power BI; /liliThe ability to translate process data into something useful: insights, recommendations, a clear story; /liliExperience managing stakeholders at different levels in an international organisation; /liliFluency in English; fluency in Dutch is considered an advantage; /liliBased in the Netherlands and allowed to work here. /li /ulh3What sets you apart: /h3ulliExperience with process mining tools; /liliKnowledge of Lead-to-Cash processes; /liliExperience with ERP transformations, preferably D365; /liliLean or Six Sigma knowledge; /liliA habit of combining what you see in the process with what the numbers tell you; /liliExperience in TIC or in organisations with a similar multi-country structure. /li /ulh3What can you expect from us in return? /h3pA role where your work has a direct impact on how Kiwa organizes its processes across more than 30 countries. You will join a team that takes process governance seriously and is building capabilities that will last well beyond the Flow! programme. When it comes to our terms and conditions, we offer a salary range of EURO 56.229 - 77.315 annually including holiday allowance on a fulltime basis with further space to grow. Placement within this range will depend on your experience, skills and overall fit for the role. We offer a contract for 36 to 40 hours per week, with hybrid working arrangements that allow you to balance office hours with remote work, supporting your work-life balance. Further, you will receive 33 days of annual holiday leave entitlement (with the possibility to buy 5 extra leave days per year), a good pension scheme and participation in Kiwa's profit-sharing scheme. /ph3Where are you going to work? /h3pYou will be based at Kiwa's headquarters in Rijswijk, the Netherlands, with flexibility to work partly remotely in line with Kiwa's working arrangements. The BPM team works across countries and domains within the Flow! programme. You will report to the BPM Lead Global Transformations. /ph3Further information /h3pShould you have any questions about this vacancy, please contact Aafke Post, BPM Lead Global Transformations. She can be reached at +31 . /ppIf you have any questions about the recruitment process, please contact Sude Comert, Junior Corporate HR Business Partner. She can be reached at +31 . We look forward to hearing from you! /p /p #J-18808-Ljbffr