Manager Laboratory Support

ph3Lab Support Manager – Overview /h3pProvides leadership and direction to a multidisciplinary support team, ensuring delivery of high‑quality, reliable services to the laboratory and its customers. /ph3Responsibilities /h3h3Team Leadership Development /h3ulliLead, coach, and develop the multidisciplinary support team. /liliSet clear performance expectations and support ongoing training and professional development. /liliFoster a culture of accountability, collaboration, and continuous improvement. /li /ulh3Operational Oversight /h3ulliOversee day‑to‑day operations of Sample Reception, Sample Preparation, Technical Support, and Customer Support functions. /liliEnsure workflows are efficient, standardized, and aligned with laboratory needs. /liliMaintain optimal resource planning and scheduling to meet fluctuating workloads. /li /ulh3Stakeholder Collaboration /h3ulliServe as a key liaison between Laboratory Support and the Operational Laboratory. /liliCollaborate closely with lab analysts and department leads to anticipate support needs and resolve operational challenges. /liliEnsure that support services enable timely and effective analysis. /li /ulh3Quality, Compliance and Safety /h3ulliImplement and maintain standard operating procedures (SOPs) across all support areas. /liliEnsure all activities are conducted in accordance with internal quality systems and relevant regulatory standards (e.g., GLP, ISO). /liliPromote a strong safety culture and ensure adherence to safety protocols. /li /ulh3Service Excellence Customer Focus /h3ulliMonitor and improve service delivery to internal and external customers. /liliHandle escalations and ensure high responsiveness to customer inquiries and operational issues. /liliGather feedback and drive initiatives to enhance customer experience. /li /ulh3Process Improvement Innovation /h3ulliIdentify opportunities for process optimization, automation, and standardization. /liliLead or contribute to projects aimed at increasing efficiency, accuracy, or service quality. /liliTrack and report on key performance indicators (KPIs) for support services. /li /ulh3Logistics Resource Coordination /h3ulliEnsure timely and accurate reception, logging, and tracking of samples. /liliOversee inventory and supply management related to support operations. /liliCoordinate technical maintenance and troubleshooting to minimize lab downtime. /li /ulh3Organizational Context /h3pThe Laboratory Support Manager reports directly to the Laboratory Manager and works closely with Operational Lab Managers, Laboratory Analysts, and Quality Assurance personnel. The role acts as the key interface between support functions—Technical Support, Sample Reception, Sample Preparation, Customer Support—and the core analytical teams, enabling analytical teams to meet quality, throughput, and customer satisfaction targets. The manager also participates in strategic planning, continuous improvement initiatives, and cross‑functional decision‑making that support the overall performance and quality of the laboratory. /ph3Requirements /h3ulliStrong focus on customer service with the ability to manage internal customer relationships and meet service delivery expectations. /liliHigher education in analytical chemistry, biological chemistry, or a related field. /lili5+ years of laboratory operations or support experience, with at least 2 years in a leadership or management position. /liliProven experience managing cross‑functional teams, ideally in laboratory support or service environments. /liliExperience in laboratory workflows, sample handling, or technical support, with a solid understanding of laboratory operations. /liliAccurate and systematic. /liliGood technical and computer skills; proficiency in using LIMS and standard office software (e.g., MS Office Suite). /liliAbility to manage multiple tasks simultaneously and prioritize work effectively in a fast‑paced, high‑pressure environment. /liliGood analytical and problem‑solving skills. /liliGood communication skills in Dutch and English. /liliGood cooperation skills. /liliProactive and self‑driven. /li /ulpbEqual Opportunity Employer: /b Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. /ppNutreco is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. /p /p #J-18808-Ljbffr