Duty Manager - Trainee

Are you eager to be the main point of contact for guests and do you have the abilities to think solution-oriented? In this role, you are the linchpin that connects all departments. You are an out-of-the-box pioneer and a true people manager. Ready for a significant challenge where you can gain hands-on experience? Great! Because at Novotel Amsterdam City, we are looking for a Duty Manager Trainee per September 2026.

What will you be doing?
In this internship, you will deal with a large span of control and responsibility. You maintain good contact with all departments to quickly respond when there are issues. You are, after all, the point of contact for all guests. When someone has a question, complaint, or problem, you know how to answer or resolve it effectively. You are also responsible for guest reviews that we receive about the hotel and it is up to you to creatively process their feedback by suggesting action plans. Additionally, you prepare a personal approach for our VIP guests staying at the hotel. You know how to surprise our guests in a daring way. And finally, you are capable of pitching in wherever necessary.

And what do you get from us?
Completing an internship at Novotel Amsterdam City means learning a lot in practice! With our hotel, we belong to the Accor Hospitality Group. Accor is a large international hotel chain with many opportunities in the Netherlands and abroad! So, it's certainly an interesting company to grow into at the end of your education!

• An internship allowance of €750 net per month based on 38 hours per week;
• All your travel expenses will be reimbursed if your student public transport card is not applicable;
• Delicious lunch or dinner in the staff canteen;
• Free 24/7 use of the Technogym Fitness area;
• The hotel provides you with the right clothing;
• Space and time to work on your thesis;
• 140 enthusiastic and committed colleagues;
• Professional guidance during your internship;
• An internship where you have a lot of influence on your own development!

Are we a match?
As a Duty Manager Trainee, you are an inspiring and driven individual with a passion for hospitality. With your sense of humour, you ensure both your colleagues and the guests feel at ease in a playful manner. Novotel Amsterdam City is a large hotel, so it's essential that you have a helicopter view. You are innovative and think in terms of possibilities. Furthermore, you recognize yourself in the following:

• You understand and master the English language excellently, Dutch is a plus;
• You are flexible in working hours (morning, evening, and weekend shifts);
• You are independent, accurate, critical, and have a sense of quality;
• You are guest-oriented, can collaborate well, and are stress-resistant;
• Guest experience is the most important thing for you, and you will always prioritize it.