Workforce Transformation Lead

Our client, a multinational information technology services and consulting company, is recruiting a Workforce Transformation Lead to join their pro ject in the Netherlands.

Position Title:

Workforce Transformation Lead

Permanent

ASAP

The Hague, Netherlands

Bojan Ulemek |  Het telefoonnummer op manningglobal.zohorecruit.com bekijken

Role Overview

• Delivery Lead responsible for overseeing the transition of services from existing vendors across four IT clusters, driving the consolidation of the teams, rolling out a new operating model, and taking full delivery ownership. Must be a Delivery leader who can ensure seamless service delivery, maintain customer satisfaction, and drive continuous improvement, productivity, and automation. Will also be accountable for managing the P&L, ensuring delivery costs align with account targets.
  

Key Responsibilities

Transition Management:

• Lead and manage the transition of services from existing vendors across four IT clusters.
  

• Ensure a smooth handover process with minimal disruption to ongoing operations.
  

• Collaborate with stakeholders to define transition plans, timelines, and deliverables.
  

• Team Consolidation and Operating Model Implementation:
  

• Drive the consolidation of teams from different vendors into a unified delivery structure.
  

• Design and roll out a new operating model aligned with business objectives and best practices.
  

• Ensure the new model is adopted across all clusters, with clear roles, responsibilities, and processes.
  

Delivery Ownership

• Take full ownership of delivery outcomes across the four IT clusters.
  

• Ensure on-time delivery with the required quality, meeting or exceeding customer expectations.
  

• Monitor and manage delivery performance, identifying and addressing any issues promptly.
  

• Customer Engagement and Escalation Management:
  

• Act as the primary point of contact for customer engagements related to delivery.
  

• Ensure proactive communication with customers, managing expectations and building strong relationships.
  

• Address and resolve any customer escalations quickly, ensuring customer satisfaction.
  

Continuous Improvement and Automation

• Lead initiatives to drive continuous improvement within the delivery teams.
  

• Implement strategies to improve productivity and operational efficiency.
  

• Increase the level of automation across processes to reduce manual efforts and drive down costs.
  

Financial Management (P&L)

• Manage the P&L for the delivery organization, ensuring alignment with account financial targets.
  

• Optimize delivery costs while maintaining or improving service quality.
  

• Provide regular financial reporting and analysis to senior management.
  

Required Skills and Experience

• Proven experience in IT service delivery, including transitioning services from vendors.
  

• Strong background in team consolidation and operating model implementation.
  

• Demonstrated ability to manage large, complex delivery portfolios across multiple IT clusters.
  

• Excellent customer engagement skills, with a track record of managing and resolving escalations.
  

• Experience in driving continuous improvement, productivity enhancements, and automation initiatives.
  

• Strong financial acumen, with experience managing delivery P&L and aligning with business targets.
  

• Exceptional leadership and communication skills, with the ability to influence and drive change.
  

For more details contact: 

sales( at)manningglobal.com

NE_MGBU_WTL_

Het telefoonnummer op manningglobal.zohorecruit.com bekijken

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