Senior Unified Communications Engineer (ID: 4062)

ph3Senior Unified Communications Engineer (ID: 4062) /h3 pAs a Senior Unified Communications Engineer, you will: /p ul liConfigure, maintain and further develop Unified Communications and telephony platforms, including AudioCodes SBC and Microsoft Teams Phone.br/ /li liManage complex UC and telephony changes, migrations and improvement initiatives within a cloud-based communication environment.br/ /li liProvide 3rd-line operational support for Microsoft and AudioCodes telephony components.br/ /li liPerform diagnostics, troubleshooting and resolution of complex telephony, voice and connectivity issues.br/ /li liManage incidents and changes involving internal teams and external vendors or partners.br/ /li liUse TOPdesk for ticket logging, follow-up and technical documentation.br/ /li liOrganize and facilitate technical workshops covering requirements definition, testing, UAT and validation.br/ /li liCoordinate verification and validation sessions for new functionalities and technical changes.br/ /li liAdvise stakeholders and service teams on improvements, risks, optimizations and technical solutions.br/ /li liCollaborate with stakeholders on UC architecture, technical designs and implementation changes.br/ /li liTranslate business and technical requirements into designs, Epics, Features and PBIs.br/ /li liSupport Scrum meetings from both technical and organizational perspectives.br/ /li liMaintain accurate and up-to-date technical and functional UC documentation and designs.br/ /li liTake ownership of technical decisions while ensuring quality, stability and continuity of the UC environment.br/ /li liSupport cloud-native UC integrations, including integrations within Microsoft Azure.br/ /li /ul h3What You Bring to the Table: /h3 ul li6–8 years of professional experience in Unified Communications, telephony or a closely related technical domain.br/ /li liStrong hands-on experience with AudioCodes SBC administration and troubleshooting.br/ /li liACA certification is required; ACP certification is an advantage.br/ /li liStrong experience with Microsoft Teams Phone.br/ /li liHands-on knowledge of Teams Call Queues, Auto Attendants, Direct Routing and voice policies.br/ /li liThorough knowledge of SIP, PSTN and telephony connectivity.br/ /li liExperience working with Microsoft Azure in cloud-based communication environments.br/ /li liExperience with enterprise UC and telephony platforms and complex technical changes or migrations.br/ /li liFamiliarity with ITIL processes and service management practices.br/ /li liExperience with DORA compliance.br/ /li liExperience with incident, problem, change and configuration management (IPCC).br/ /li liStrong analytical and troubleshooting skills.br/ /li liExperience providing senior-level or 3rd-line technical support.br/ /li /ul h3You should possess the ability to: /h3 ul liAnalyse and resolve complex UC, voice, telephony and connectivity issues.br/ /li liIndependently manage technical changes, migrations and improvement initiatives.br/ /li liTake ownership of technical decisions and provide practical recommendations to stakeholders.br/ /li liOrganize and lead technical workshops, test sessions and UAT activities.br/ /li liTranslate stakeholder requirements into technical designs and actionable Epics, Features and PBIs.br/ /li liWork effectively with external vendors and partners during incidents and technical changes.br/ /li liApply structured troubleshooting and analytical methods to complex technical problems.br/ /li liMaintain clear and accurate technical and functional documentation.br/ /li liCollaborate effectively with architecture, engineering, service and business stakeholders.br/ /li liSupport Agile/Scrum ceremonies and contribute both technically and organizationally.br/ /li liBalance project-based development activities with 3rd-line operational support responsibilities.br/ /li liEnsure controlled, stable and robust implementation of new UC functionalities.br/ /li liCommunicate clearly with technical and non-technical stakeholders.br/ /li /ul h3What we bring to the table: /h3 ul liOpportunity to work on a challenging Unified Communications and telephony transformation project.br/ /li liA hands-on senior role with responsibility for complex UC and telephony platforms.br/ /li liExposure to modern communication technologies including AudioCodes SBC, Microsoft Teams Phone and Microsoft Azure.br/ /li liProject work involving large-scale changes, migrations and platform improvement initiatives.br/ /li liOpportunity to contribute to architecture, design, testing, validation and production support.br/ /li liWorking environment involving cross-functional stakeholders, service teams and external technology partners.br/ /li /ul h3Let’s Connect /h3 pWant to discuss this opportunity in more detail? Feel free to reach out. /p /p #J-18808-Ljbffr