Dutch Speaking Quality Analyst to Riga, Lativa
Nordic Jobs Worldwide
Description
Do you speak Dutch and have experience from Quality Analyst/Workforce Management within the call-center industry? We are looking for new Team Leaders for our client in Riga - for a FinTech project!Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra has been recognized amongst India’s 50 best companies to work for in 2020 by the Great Place to Work®️ Institute.Roles and Responsibilities:Quality Associate (QA) will be responsible for ensuring Call, Email & Ticket quality. The QA monitors required samples of voice & non-voice based transactions on Quality Evaluation form included with predefined quality parameters. QA also publishes a comprehensive report on the overall quality of the project. Random & stratified Sampling method will be used to audit the calls and emailsCoaching & Feedback sessionsJoint call monitoring sessions with respective assigned teams & other stakeholdersProvide process updates as per requirementConduct Team Huddles to discuss the Quality scores and areas of opportunitiesProvide Feedback/Quality tips to improve customer experienceRecognize Agent with excellent performance levelsBottom Quartile managementRoot cause analysis as per requirement ( Complaints, Negative Survey response etc.., )Participate in internal/external calibration sessionsDrive process improvement initiatives Handle production activities – to answer Call / Chat / ticket volume spikesQualifications & Requirements:Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systemsGood communication skillsExperience in supporting Customer ServiceGood understanding on Customer Service transactional Quality concepts Benefits: Attractive salary packagePermanent contractRelocation supportPrivate insurance including spouse & kids and dental careCareer growth opportunities in a multinational company
- ...Description We are looking for a analytical Dutch-speaking Quality Analyst for our client in Riga, Latvia. We are looking for you who likes to work within... ...experience or quality analyst experience Native Dutch speaker and fluent English levelGood communication...Nederlandse taalKwaliteitMet contractFulltimeThuiswerkPloegendienst
€ 2.000 per maand
...Description Dutch Speaking Quality Analyst Riga, LatviaGross salary of €2000 gross per month.Job Responsibilities:Quality Auditing:Conduct audits on customer interactions.Perform root cause analysis for quality issues.Monitor individual and team performance for quality...Nederlandse taalKwaliteitParttimeFulltimePloegendienst- ...Description Do you speak Dutch and have experience in Team Leadership within the call center... ...for new Team Leaders for our client in Riga - for a FinTech project!Our client... ...service and address client needsEnsure quality deliverables and manage team relationships...Nederlandse taalKwaliteitFulltimeBackoffice
€ 1.600 - € 1.900 per maand
...Description Dutch Speaking Customer Service Advisors – Office basedRiga, Latvia€180... ...Service Advisors for their office in Riga.Candidates must speak Dutch to minimum B2 level and B2 English... ...customer satisfaction, meeting quality standards on all handled contactsHandle...Nederlandse taalKwaliteitFulltimePer direct beginnenThuiswerkPloegendienst- ...job - We do hire for agents(voice and none voice), Trainer, Quality Analyst and teamleaderYou will combine your skills, passion,... ...teams in case of more complex cases Requirements You speak and write Dutch at a B2 or C1 level and you can communicate in English (B1...Nederlandse taalKwaliteitFulltime
€ 2.300 per maand
...Description Dutch Speaking Team Leader – Call CentreRiga, LatviaSalary: €2300 gross per monthResponsibilities:Team Management:Motivate... ...communication, presentation, and problem-solving skills.Additional Qualities:Self-motivated with a strong drive to meet deliverables....Nederlandse taalKwaliteitFulltimeBackoffice€ 4.000 per maand
...Description Dutch Speaking Operations Manager – Call CentreRiga, LatviaSalary: €4,000 gross per monthOverview:The Operations Manager will be responsible for overseeing the day-to-day operations of customer service processes, both voice and non-voice, ensuring optimal...Nederlandse taalFulltimePloegendienst- What are you working on? Genres: Puzzle, Casual Platforms: Mobile, iOS, Android For which tasks (responsibilities)? Data Collection & Management: Collaborate with data engineers to extract, clean, and transform gaming data from various sources for analysis and...Werken op afstand
- ...applicableWork independently and within a teamCommunicate well with internal and external contactsProvide exemplary customer satisfactionMeet quality standards on all handled contactsComplete hours of staffed time on all rostered daysHandle contacts while maintaining the targets...Nederlandse taalKwaliteitParttimeFulltimePer direct beginnenThuiswerkPloegendienst
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