Onsite Engineer

pWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. /pbrSolliciteer nu, lees de vacaturedetails door naar beneden te scrollen. Controleer of u over de nodige vaardigheden beschikt voordat u een sollicitatie verstuurt.brpHCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments - no matter how big or small - can be traced back to an idea's single spark. /pbrpIt's that spark - that inner drive - that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. /pbrpCandidate should have Valid authorization to work in Netherlands /pbrRole DefinitionbrpWe are seeking an experienced Onsite IT Support Engineer to serve as the primary IT representative and point of contact at the site. The role is responsible for delivering end-to-end support across IT and Operational Technology (OT) environments, ensuring seamless operation of desktops, laptops, mobile devices, printers, shopfloor technology, network infrastructure, and manufacturing systems. /pbrResponsibilities:brullibr/liliSetup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.br/liliTroubleshooting network connectivity issues and diagnosing and solving hardware/software issues.br/liliSmart hands Support on Operational Technology (OT) environments including PLCs, manufacturing plant IT systems, flat-network devices, and industry-grade peripherals (e.g. Zebra label printers, RF scanners, rugged tablets).br/liliAct as the primary IT owner / 'Face of IT' at site - proactively identify, elevate, and drive resolution of issues with the broader HCLTech team to minimise downtime.br/liliShopfloor environment Support : Provide frontline support for hardware and software issues on desktops, laptops, notebooks, mobile devices (iOS/Android), rugged devices, tablets, printers, RF scanners, and peripherals, used in the shopfloor environmentbr/liliManage and maintain the data closets, ensuring cleanliness and supervision of activities being performed in there.br/liliPerform daily health check and reporting on critical IT infrastructure hardware and servers at their respective sites.br/liliCoordinates with IT and OT vendors and ensures the site is up and running.br/liliCommunicate and update to all stakeholders on critical items and issues related to IT.br/liliDrives critical issue resolution at site -Lead site P1s, work closely with larger HCL team and drive end to end accountability to ensure timely resolution with least downtime at site.br/liliImproves and maintains customer and employee satisfactionbr/liliPerforming asset inventory on IT and Infra devices when needed.br/liliAdhering to SLAs.br/liliITIL Processes awareness and adhering to ITIL process workflow.br/liliReporting to the HCL Track Lead / Team Lead.br/liliHandling tickets/requests on ServiceNow, to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issuesbr/liliCreate documentation for processes and procedures of day-to-day work. Creating KB articles.br/li /ulbrRequired Skills / Qualifications:brullibr/lilibMinimum 7yrs /b hands on dedicated experience as deskside/Onsite support/local IT engineerbr/liliStrong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills.br/liliStrong Experience in Providing Hands feet Support for Network and Datacentre Equipment/Devicesbr/liliStrong desktop support knowledge including hardware, software, and networking conceptsbr/liliStrong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds.br/liliGood knowledge of iOS, Android OS, rugged devices (tablets and iPads).br/liliKnowledge of windows Image build process and SCCM deploymentsbr/liliGood knowledge on SCCM, Intune, AD and JAMFbr/liliGood knowledge in handling RF scanners, industry level label printers (Zebra, etc)br/liliGood hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etcbr/liliExperience in handling managed print services , corporate / network printers.br/liliGood understanding of Audio/Video equipment and conference room setup.br/liliUnderstanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists.br/liliRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.br/liliTroubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld - Android IOS support knowledge.br/liliExcellent communication and conversation skills (Verbal and Written) and good documentation skills.br/liliAble to handle unforeseen situations.br/liliHigh level of acceptancebr/liliKnowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.br/li /ulbrAdditional Responsibilitybrullibr/liliMight need to travel to other sites based on demand and requirements.br/liliOn-call requirement for P1/Urgent issues outside regular support hours (local business hours).br/liliPossible rotational shifts.br/liliA supportive, diverse and global team with a brilliant culture.br/liliCompetitive compensation and benefits that includes vacation holiday and insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.br/liliGreat opportunities to make the role your own, upskill yourself and get involved with exciting projects.br/liliTotal Wellbeing is our focus. xgiwjmb Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.br/liliTo know more about us visit - b more information on how we process your personal data, please refer to HCLTech's bCandidate Data Privacy Notice. /bbr/li /ulbr/b