Customer Support Manager

ppAs a bCustomer Support Manager /b in bLelystad /b, you'll play a key role in the successful implementation and launch of Arvato’s newest bTech /b location. You’ll lead, coach and support the Customer Support and Transport team while building strong relationships with the customer and driving continuous improvements across the operation. /p pAt Arvato, you'll join our Tech division, supporting customers in an industry where accuracy, reliability, and quality are essential. You'll collaborate with your team and colleagues across multiple departments to ensure a seamless supply chain. Ready to take responsibility from day one and help shape a new operation? We’d love to hear from you. /p h3YOUR ROLE /h3 pAs a Customer Support Manager, you are responsible for leading and developing the Customer Support and Transport operation while ensuring strong collaboration between your team, our customers and internal stakeholders. /p ul liEnsuring the availability of staff, both quantitatively and qualitatively; /li liManaging, coaching and supporting the supervisors in managing their teams; /li liMaintaining contacts with customers about bottlenecks and actions to be taken to solve them; /li liServe as an escalation point for internal and external stakeholders, such as customer, operations, Account Management, carriers and others; /li liFinding opportunities for expanding the services offered to existing customers; /li liWork on improvements of processes for- and with your teams. /li /ul pYou’ll become the manager of the Customer Support and Transport team within our Tech division. Together with your team of Customer Support Officers and Traffic employees, you'll work closely with Warehouse Operations, Planning, and our newest international customer to ensure excellent service every day. Your expertise in building and motivating teams will be crucial. With this implementation, you have the unique opportunity to redesign the organization with your team. How exciting is that? /p pYou'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed. /p h3WHAT’S IN IT FOR YOU /h3 pAt Arvato, you'll have the opportunity to build your career in an international logistics environment where your leadership and expertise can make a real difference. You'll join a growing location where you have the freedom to develop your team, improve processes and contribute to the future success of the operation. /p ul liA gross monthly salary between € 3.343 - € 6.326, depending on your knowledge and experience; /li liPerformance bonus; /li li25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days; /li liThe possibility to purchase one additional working week of vacation days; /li liTravel allowance; /li liEmployee Benefits @ Work (discounts on various products and services); /li liDiscounts on your gym membership and bike plan; /li liAn active employee association with informal activities and team outings; /li liPlenty of opportunities for personal and professional development within a fast-growing international logistics organization; /li liThe opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus. /li /ul pFor this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying. /p h3YOUR PROFILE /h3 pWe are looking for a proactive and people-focused manager who enjoys building teams, improving processes and taking ownership in a fast-paced international logistics environment. /p ul liA completed Bachelor's degree, preferably in Logistics, Technical Administration or Business Administration; /li liApproximately 5 years of relevant experience, preferably within logistics, medical or production environments; /li liExperience in leading teams and participating in or leading projects; /li liStrong knowledge of order management processes, including inbound, outbound and transport; /li liA proactive mindset with the ability and willingness to identify and independently implement business improvements; /li liKnowledge of Supply Chain Management products and services; /li liUnderstanding of customer agreements and the service levels required to meet customer expectations; /li liStrong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners. /li /ul /p #J-18808-Ljbffr