Global Payroll Manager

Base Location Options: UK (London) / France / Netherlands / Germany | Hybrid Working Available

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do:

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are looking for a Global Payroll Manager to take full ownership of our Pan-European payroll operations. This role is ideal for a seasoned payroll leader with deep, hands‑on Pan-EU payroll experience—particularly across key markets like France and Germany—who thrives in establishing scalable processes and leading regional operational excellence.

Reporting to the Global Payroll Director, you will oversee end‑to‑end European payroll delivery, lead external vendor partnerships, ensure strict statutory compliance, and drive process optimization across our expanding European entities.

What You'll Do

• Operational Leadership: Lead and oversee end‑to‑end payroll processing across multiple European countries (Pan‑EU footprint), ensuring accurate, compliant, and timely payroll execution.
• Regional Expertise: Act as the primary subject matter expert for French payroll operations, while strategically managing payrolls across other European markets, including Germany, the Netherlands, Spain, Belgium, Italy, and the UK.
• Vendor & Partner Management: Drive external payroll provider management, evaluating vendor performance, negotiating SLAs, and holding partners accountable to standard metrics.
• Compliance & Audit: Safeguard compliance with evolving local labor laws, tax legislation, and social security regulations across all European jurisdictions; lead internal and external payroll audits.
• Cross‑Functional Collaboration: Partner closely with regional HR Business Partners, Legal, Finance, and Global Mobility teams to ensure seamless data flows, variance resolution, and aligned financial reporting.
• Process Standardisation & Transformation: Design, standardise, and scale European payroll operations; leverage digital tools and automation to optimise workflow efficiency and data integrity.

What We're Looking For

• Experience: 6+ years of progressive in‑house global/European payroll experience, with a strong background in Pan‑European (Pan‑EU) payroll management within a multi‑country setup.
• Core Expertise: Deep, hands‑on knowledge of French payroll compliance and regulations is essential; strong practical expertise in German payroll or other major European jurisdictions is highly preferred.
• Language Requirements: Fluency in Mandarin Chinese and English is required to seamlessly communicate with global headquarters, regional teams, and key internal stakeholders. Additional European languages are a plus.
• Leadership & Stakeholder Management: Proven capability to lead complex payroll initiatives, manage external vendors, and influence cross‑functional business stakeholders in a fast‑paced global business.
• Analytical & Strategic Mindset: Exceptional analytical skills with a focus on risk mitigation, internal controls, process improvement, and system optimisation.
• Tech‑Forward: Passionate about leveraging AI, automation, and modern payroll technology to drive measurable improvements in operational efficiency and accuracy.

What We Offer

• Flexible base location across key European hubs (UK / France / Netherlands / Germany)
• Hybrid working arrangement
• Private health insurance
• High‑impact leadership opportunity within a rapidly growing global organisation